Receptionist / Care Navigator
4 months ago
**About the Role**:
North Avenue Surgery has an opportunity for a receptionist to join our team on a part-time basis for 24 hours per week on Monday and Tuesday 2pm - 6.30pm and Wednesday, Thursday and Fridays 8am - 1pm.
In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
The main responsibilities of the role include:
- Meet & greet patients, members of the public and visitors to the practice in a friendly and courteous manner
- Direct patients to the appropriate professional
- Filing of medical notes, letters, test results & other correspondence
- Register new patients on the computer system
- Issue repeat prescription on the computer system
- Assist in the closing & securing of the building at the end of the working day
- Comply with all in house and statutory Health & Safety procedures
- Attend practice meetings (one Tuesday a month at 12 noon)
- Attend training courses in house and externally to develop expertise and further knowledge
- Carry out general postal and photocopying duties to assist the team to disseminate information effectively.
- Provide typing and clerical support to the professionals within the team
- Carry out the required referral procedures relating to computer-based information regarding referrals; input and retrieve information from an electronic data system.
Please see the attached job description for further details.
- The ability to communicate effectively with a wide range of people
- Excellent communication skills both written and verbal
- Ability to deal effectively with telephone calls
- Must be computer literate, knowledge of SystmOne, Microsoft Word and Excel
- Good keyboard skills
- Ability to work with diversity
- Understand the necessity for confidentiality
- Understand the role of teamwork in providing a quality service
- Understand the accuracy when dealing with patient records, both electronic and paper based
- Effective team worker
- Motivated and enthusiastic
- Commitment to ongoing development
- Availability to provide cover during periods of sickness and holidays
- Understanding of own behaviour and how this impacts on colleagues, patients and visitors
- Knowledge of SytmOne would be preferable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
**About Us**:
We are a small but busy practice with nearly 3000 patients. We are a Veteran Friendly Practice and offer registrations online and are a registered Safe Surgery whereby anyone can register within our practice area.
We offer the NHS pension scheme.
For further information about the role, please contact: Cathy Allbut, practice manager.
**Disclosure and Barring Service Check
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