Care Navigator
7 months ago
Care Navigator Job Title: Care Navigator Reports To: Practice Manager/Deputy Practice Manager Hours: To be discussed at interview Job Summary The Care Navigator is required to: Offer general assistance to the practice team, patients and visitors to the practice, either in person or over the telephone Receive and direct patients courteously and efficiently so that they can access the appropriate service or healthcare professional without difficulty. Undertake various administrative duties which contribute to the smooth running of the Practice. Ensure communication to and from patients, other members the primary care team and external agencies is processed accurately and within the necessary timescales. Duties and Responsibilities: The principal duties and responsibilities of a Care Navigator may include any or all of the items listed below.
Individual duties may vary from time to time in relation to the prevailing workload and staffing levels, and tasking will be under the direction of the Senior Care Navigator: Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Processing and distributing incoming (and outgoing) mail. Taking messages and passing on information. Filing and retrieving paperwork.
Processing repeat prescriptions in accordance with practice guidelines. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. Clearing and re-stock consulting rooms as required.
Providing clerical assistance in the form of word/data processing, filing, photocopying and scanning. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Any other duties as required Confidentiality In the course of seeking treatment, patients permit practice staff to gather and store sensitive information in relation to their health and other matters. They have the right to expect that staff will respect their privacy and act appropriately. As such, in the performance of the duties outlined here, all staff must treat patient data as being strictly confidential, no matter how insignificant the detail may appear to be.
Transmission of information relating to patients, carers, colleagues, other healthcare workers may be divulged only to persons authorised to receive it. This requirement also covers the activities of the Practice as a business and commercial entity. Health & Safety The post-holder is responsible for promoting and maintaining high personal health and safety standards, and for working to protect the health and safety of those around them in relation to practice policy statements covering the following points: Using personal security systems within the workplace according to practice guidelines. Identifying and reporting risks associated with work activities and making recommendations for effective management of the risks involved.
Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe condition and free from hazards. Equality and Diversity The post-holder should at all times support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the rights of others as defined by practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
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