Receptionist/patient Service Assistant

2 weeks ago


Leeds, United Kingdom The Street Lane Practice Full time

**Job Description** - Patient Services Assistant. **MUST BE ABLE TO WORK UNTIL 6PM ON A MONDAY & FRIDAY.** **This role is not open to students**.

Open Monday - Friday 08:00-18:00. Closed on Bank Holidays & Weekends.

We are looking for full time staff which could be a mix of part time hours. You will be required to take part in our late evening rota on either a Wednesday or Thursday until 8.30pm.

**Along with your CV, please could you also send a covering letter as to why you would like to work with our team and what skills you can bring.**

**Reporting to** - Practice Manager & Patient Services Supervisors

**Areas of Responsibility**:
**1. **Dealing with patients**
- To be polite & courteous at all times to patients and visitors to the surgery and deal

with their requests efficiently both face to face and over the telephone
- Respect and maintain patients privacy, dignity and confidentiality at all times
- Keep patients informed if their appointment time will be delayed
- Manage the reception front desk and checking in screen to ensure patients have

checked in for their appointment
- Signposting patients to the most appropriate person and communicating with the

Duty Clinician throughout the day
- Registering of patients new or temporary
- Deal with any requests for visits before or after surgery, record details according to

the protocol and pass emergency visits onto the Duty Clinician as per protocol
- Print off home visit summary for patients home visits and care home visits
- Take messages for the clinicians and make calls on behalf of the clinicians
- Book patient transport
- Deal with patient requests for results & repeat prescription ordering
- Calling 999 in an emergency situation
- Cash Handling

**2. **I.T**
- Correct use of SystmOne and patient record accessing
- Action tasks
- Photocopy/scanning of letters, treatment advice notes (TAN) and attaching to

patient records
- Use eReception for patient queries and transferring of notes into the patient

records. Respond to eReception queries using practice protocols
- IT problem solving and reporting of issues to the relevant person(s)

**3. **Administration**
- Following practice protocols for the opening of post, record creation and returns and

other administration duties as requested
- Change of patient details on SystmOne
- Preparing of Insurance reports and the redacting of information
- Working to GDPR protocols and procedures
- Drafting of letters and sending of referrals at the clinician request
- Participate in staff and educational meetings

**4. **Security**
- Open up the practice each morning and ensure the practice is securely closed at

the end of the day
- Ensure patient information is securely stored away
- Reporting of safeguarding issues to the safeguarding lead

**Job Types**: Full-time, Part-time, Permanent, Temporary contract
Part-time hours: 16-37.5 per week

**Salary**: £10.42-£10.95 per hour

Schedule:

- Monday to Friday
- No weekends

COVID-19 considerations:
Mask wearing in the building at all times, use of sanitiser and hand hygiene. Cleaning of chairs in the reception area

Ability to commute/relocate:

- Leeds LS8 1AY: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 16/06/2023


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