Head Receptionist
3 weeks ago
Welcome patients in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
Respond to and diffuse issues and any patient complaints
Build and nurture great working relationships with the Clinical team
Recruit, retain and develop the team of Receptionists and be actively involved in the smooth running of the practice by working well with your practice team
Deputise for the Practice Manager
Oversee a team of 4-5 receptionists within a busy practice setting of 11 surgeries
Take ownership of ensuring the daily and weekly tasks to be completed by the reception team are done in a timely manner
Conduct regular system review checks to identify and action issues around debt, open courses, diary occupancy
Take ownership for all aspects of money management including training the reception team
**Job Types**: Full-time, Permanent
**Salary**: £11.20 per hour
Expected hours: 39 per week
**Benefits**:
- Company pension
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 03/09/2023
Reference ID: Head Receptionist
Expected start date: 25/09/2023
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