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Customer Service Representative

3 months ago

Antrim, United Kingdom Brook Street Full time

Brook Street Recruitment is working with our client in Antrim to recruit a Customer Service Representative

Primary Responsibilities:

- Deal with all track & trace issues
- Generate delivery labels and provide customer quotations
- Liaise with customers ensuring that customer requests and queries are met and dealt with efficiently
- Liaise with suppliers and service providers to ensure customer expectations are met
- Liaise with the sales team to ensure that customer relations are maintained to the highest standard and that business opportunities are developed
- Maintain all relevant records on the company's costing system, ensuring profit margins are maintained and accurately reported and ensuring that customers are invoiced in a timely and accurate manner
- Provision of quotations for the shipment of goods
- Liaise with company finance department ensuring all sales and costing queries are dealt with in an efficient and effective manner.
- Ensure good filing and housekeeping of all associated paperwork.
- Carry out projects related to departmental responsibilities as and when directed by the departmental head.
- Maintaining and updating of customer monitor sheets and web based tracking systems.
- Any other duties which can reasonably be required of the post holder in order to meet operational requirements.

Essential Criteria
- Experience of using the internet to track and trace shipments
- Experience of arranging delivery of goods
- Strong numeracy skills to include experience of costing and invoicing customer files
- Effective communication skills - verbal and written
- Be able to demonstrate good time management skills
- Ability to prioritise tasks and work to tight deadlines
- Ability to work unsupervised and also be a team player

Desirable:

- Must have at least two years experience in working in a customer focused environment
- Practical experience of job costing systems
- Experience and understanding of freight tariffs
- Willingness and ability to learn new tasks and procedures quickly
- Ability to use initiative and take responsibility for completing tasks

Hours of work are Monday to Friday - 9.00am to 17.00pm - Salary will depend on background and experience
Salary £22-24k Depending on Experience

Please send CV to Colleen Farquharson via the link

Brook Street (UK) Limited are an equal opportunities employer