Call Centre Agent
2 weeks ago
**Job Description**:
A Great Opportunity working for a market leader within Telecommunications in Loughborough.
We need experienced Contact Centre Agents to become integral members of the Customer Service Team.
Hours of work are : Monday to Friday (Between 09:00-20:00 Shift Range - 8hr Shift)
an Occasional Saturday 09:00-17:30
Job Role:
Your key responsibilities, which are not exhaustive and not limited to include:
- Managing inbound calls to the business from clients / customers requests- Building rapport with customers and establishing their needs- Deliver a consistent call flow, giving the customer the confidence in the information provided- Maximise up selling opportunities whilst ensuring the customer has an informed choice- Uncapped Commission Structure - This structure allows for anywhere between an additional £270 to £400 per month.Key Skills:
- Excellent Customer Service experience- Remain positive and enthusiastic during every customer contact- Consistently provide a high level of service- IT skillsFull training is given - 2 weeks.
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