Administrative Officer

1 month ago


Durham, United Kingdom Brook Street Full time

**Position**: Administrative Officer

**Contract**: Temporary, 6 months with the possibility of extension

**Hours**: 37.5 hours per week, Monday to Friday, shifts covering between the hours of 7:30 am to 16:00 pm (working 7.5 hours per shift)

**Pay rate**: £12.83 per hour

**Location**: Durham, Office based

**Start date**: As soon as clearance has been passed.

Would you like to be responsible for completing all duties as a Processing Specialist within the Decommissioning Team for our client, maintaining a fully operational counter and paper processing service which complies with Service Levels?
As a Processing Officer your duties will include specialist tasks such as decommissioning of the BPO services, supporting the transition to the SVS operation and responding to any ad hoc client requests.

**Key Responsibilities**
- Ensure all upgrades are processed accurately and within expected time scales.
- Processing of RTLs.
- Other supporting activities associated with the decommissioning of BPO service and interim support of SVS.
- Undertake tasks such as examiner returns, query handling, post room support and any task required within your office as requested by any manager.

**Essential Criteria**
- Providing an exceptional level of customer service to all client staff and customers.
- Implementing collaborative and cooperate ways of working within your team.
- Ensuring that you display the key Sopra Steria values of Respect, Excellence, Community and Empathy within your behaviours.
- Displaying strong problem-solving skills.
- Following relevant procedures and policies.

**Training**
- Training may be 4 to 6 weeks.
- Holiday restrictions during training period: No holidays during the first 4 weeks of training.
- At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly_ _diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best._
- _
- Brook Street is a Disability Confident Leader, and we have_ _also hold Gold Award status from the Defence Employer Recognition Scheme._ _



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