Customer Service Advisor

5 months ago

Birmingham, United Kingdom Collegiate Full time

**About Collegiate**

Collegiate AC Ltd is a market leader in purpose-built student accommodation with over 10,500 beds in 21 cities across the UK. We work closely with our partners to be the most trusted accommodation choice for students by creating a unique experience where everyone feels they belong.

The key to Collegiate’s rapid growth has been our focus on delivering excellence in all areas and working as collaborative and supportive team.

As an operator we want our business to be run by the best people.

**About this role**

**Key Responsibilities**

The key duties for the role are:

- Providing a front of house reception service
- Welcoming visitors, partners and contractors to the properties
- Ensuring required maintenance or housekeeping works within the properties are reported and completed.
- Processing customer bookings and payments
- Chasing arrears
- Conducting and logging room and communal area inspections
- Identifying hazards, resolving risks and responding to alarm activations
- Dealing with issues or incidents and involving the emergency services if required
- Completing a variety of general administration tasks including incident logs and inspections
- Ensure the communal lounges, lift lobbies, hallways and reception areas are kept clean
- Support the on boarding of new members of the team
- Attend and constructively contribute to team meetings
- Sharing knowledge and supporting new ideas to improve processes
- Ad hoc tasks

With appropriate support and guidance, you'll also be conducting sales conversations, show suite viewings. Another element of the role is that of maintaining positive community relationships with local companies & communities and local authorities.

Please note that due to the nature of the business and this specific role there are a large number of ad-hoc tasks which occur throughout the year - the JD is not exhaustive.

The nature of the role means that you may be required to work outside of your hours (move in weekends, summer etc). Travel may be required.

**Experience**:

- Experience in a customer-facing role
- Experience in resolving customer issues
- Experience in administration
- Mandarin speaking preferred but not essential

**Skills/Ability/Knowledge**:

- A passion for people and exceeding customers’ expectations
- A good level of computer literacy
- Great communication skills and a team player mentality
- An understanding and empathetic approach

**Collegiate standards**
- It is your personal responsibility to work within Collegiate’s policies, procedures and processes at all times. For the purposes of clarity, this includes but is not limited to, items such as our employment policies, health and safety policies, equal opportunities, data protection, compliance and money laundering responsibilities.
- All employees will act in accordance with appropriate professional and legislative regulations and codes of conduct
- The Company expects all employees to maintain good standards of electronic and/or paper filling as required in their role
- You will be expected to carry out all aspects of your role profile and any additional responsibilities as requested from time to time

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person

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