Storage Operations and User Support

2 weeks ago

Didcot, United Kingdom Science and Technology Facilities Council (STFC) Full time

**Science and Technology Facilities Council**

**Salary**:£31,931 to £34,709 per annum (dependent on skills and experience).
**Hours**:Full time _(We understand the importance of work-life balance, and are happy to discuss the possibility of flexible working with applicants)_
**Contract Type**:Open Ended.
**Location**:Science and Technology Facilities Council, Rutherford Appleton Laboratory Harwell, Oxfordshire

Together, our scientist, technologists, engineers and business support team explore the unknown and turn what they find into work that changes the world around us. Whether it’s sending probes into space or finding new ways to treat cancer, everyone here plays a vital role in making a positive difference to society.

Come and discover how much you can achieve when you’re surrounded by world-leading experts, encouraged to constantly learn and empowered to explore your curiosity.

**About Us**
The Science and Technology Facilities Council (STFC) is a publicly-funded organisation that is responsible for supporting, co-ordinating and promoting research, innovation and skills development. Our uniqueness lies in the breadth of our remit and the sheer diversity of our portfolio, as we harness our world-leading expertise, facilities and resources to drive science and technology forward.

JASMIN is a globally-unique data analysis facility, providing storage and compute facilities to enable data-intensive environmental science. JASMIN provides a set of services that offer flexibility for a wide range of data-intensive analysis workflows, including several types of compute resource and petabytes of storage. JASMIN is designed, integrated and operated in collaboration between staff in the Centre for Environmental Analysis and the Scientific Computing Department at the Science & Technology Facilities Council (STFC), on behalf of the Natural Environment Research Council. The teams have expertise in systems administration, computer science, research software engineering and environmental informatics.

**About the Role**
An opportunity has arisen to join the team operating JASMIN - jasmin.ac.uk - a globally-unique data analysis facility that provides storage and compute facilities to enable data-intensive environmental science.

Our users are innovative and demanding, often specialists in their field, and their workflows constantly evolving, so flexibility is required in order to support them in their work addressing some of the most important scientific challenges of our time. The role requires a pro-active approach producing high-quality, innovative technical work to tight deadlines, coupled with the ability to communicate with technical and non-technical colleagues and end users. The job-holder will report to the JASMIN Operations Manager but will also work as a member of the CEDA development team and will be required to work closely with colleagues in CEDA, the Scientific Computing Department and external stakeholders.

**The role will include**:

- Managing the storage components of the JASMIN system, in close collaboration with storage technology experts in the Scientific Computing Division
- Collating and assessing metrics from the JASMIN storage components to understand and help optimise performance and utilisation
- Understanding user requirements for storage, and ensuring that solutions meet these requirements
- Receiving and responding to user requests for support relating to JASMIN storage
- Contributing to setting the future direction for development of JASMIN storage
- Writing technical documentation and training materials for colleagues and the external user community

**Person Specification**:

- Essential Criteria_
- Degree in a scientific discipline OR equivalent relevant experience
- Strong, effective communication skills in written and oral English
- Track record of independent problem-solving
- Demonstrated ability to work effectively in a team
- Positive, proactive and organised approach to work
- Experience & competence within the Linux environment
- Experience providing support to end-users or customers, ideally in a scientific or IT-related setting
- Experience troubleshooting technical issues and undertaking or coordinating tasks to resolve them
- Desirable Criteria_
- Knowledge and experience of one or more of the following:

- HPC environments
- Scientific datasets, formats and workflows
- Large-scale storage systems
- Metrics and dashboard systems
- Python or similar language (with aptitude to learn Python)
- Managing code in an organised way among a team

We ask some of the biggest questions in the universe, to answer some of the biggest challenges in the world. Whatever our role, we have the freedom to explore, learn and connect, as part of a community that loves to share knowledge and support one another.

As one of Europe’s largest research organisations, this is a place where there’s always something new to learn - about the world around us, about your career, but most of

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