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Call Centre Administrator

4 months ago

Warwick, United Kingdom British Pregnancy Advisory Service Full time

_*Please note, this role is a 12 month FTC covering maternity leave._
- *Internally, this role is called BIC Admin Support._

**Are you a strong administrator looking for a new challenge?**

The Booking and Information Centre at BPAS are looking to recruit an Administrative Support colleague at our Head Office in Leamington Spa. This role is for 36 hours per week, on a 12 months fixed term contract covering maternity leave.

**About you**:
You will need to have good communication and listening skills, along with experience of working within a customer care environment. You will be excited by a challenge, can work in a team and are able to remain calm in stressful situations. A big part of the role involves moving in-between tasks and managing multiple shared inboxes, so flexibility and multi-tasking is key

**Main duties of the job**
- To ensure clients are booked into a suitable appointment in line with client needs and unit capabilities
- To monitor the availability of appointments and to notify the management team where there is a shortage
- Assisting with a variety of administration tasks to support the BIC
- To identify and obtain funding for NHS clients accessing BPAS services
- To manager the Booking & Information Centre Admin inboxes
- Ensure the inbox is clear of all queries before the end of your shift, making the team aware of any that have not been dealt with
- Process requests from external providers for adding and / or blocking appointments
- Update resourcing spreadsheets with information in relation to staffing levels

**In return, BPAS has generous benefits for our employees**:

- Life assurance cover at 3 times your salary
- 34 days annual leave per year including the bank holidays
- A defined contribution pension scheme.
- Family friendly policies including enhanced maternity leave

**You will also have access to our employee benefits programme through BHSF which includes**
- Special health & wellbeing services including discounted gym membership, healthcare cash plan, & network benefits, online discounts site.
- Colleague assistance telephone helpline
- Lifestyle offers for you & your family - this includes various salary sacrifice schemes, counselling services & free private GP appointments.

**About us**

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

**Working with us**:
Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

For our clinical roles, a full clinical training package will be provided along with comprehensive support. Nursing & midwifery colleagues will have the opportunity to train in 1st & 2nd trimester sonography scanning, contraception fitting & STI testing. For surgical units you will gain experience in conscious sedation & general anaesthetic treatment in our operating departments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

**Further Information**

**Salary**: £21,559 - £25,902 per annum. Depending on skills and experience. _All weekend shifts are paid at time and a half._

**Contract**:12 months fixed term - covering maternity leave

**Hours**:36 hours per week

**Shift Pattern**:

- Monday to Thursday 07:00 - 15:00
- Friday (alternate) 07:00 - 13:00
- Saturday (alternate) 08:00 - 14:00

**Location**:

- **BPAS Head Office**:Orion House, 2 Athena Dr, Tachbrook Park Drive, Royal Leamington Spa, Warwick CV34 6RQ - _Free onsite parking_
- **Please note**:_
- ________________________________

**The Small Print**: All applicants must be pro-choice.

**If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.**

**References**: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

**Job Types**: Full-time, Fixed term contract

**Salary**: £21,559.00-£25,902.00 per year

**Benefits**:

- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend avail