Administration Booking Clerk

3 days ago

Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

Previous Applicants Need Not Apply.

We are looking for an experienced, forward thinking administration clerk to join our friendly and dynamic team within the Therapies department at Warwick Hospital (and at other locations where necessary to provide cover).

Excellent communication, organisational and proven administration and IT skills are vital in these frontline roles to provide support in the smooth running of this busy call centre and outpatient department.

Experience of dealing with the public would be advantageous to these roles, as would knowledge of the Lorenzo and eRS, but training is available. A large percentage of these roles involve liaising with patients over the telephone arranging appointments across various locations.

To be responsible for providing confidential, accurate and efficient clerical and administrative support for the Therapies service.

To work as part of the Therapies team to provide a high quality customer service.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Responsible for organising appointments and maintaining the scheduling system for the therapy services provided by Trust across various locations.

To deliver a high quality, effective response when answering calls. Displaying effective listening, directed questioning and summarising skills. Utilising the Directory of Services efficiently to signpost calls appropriately.

Manage difficult calls with tact and diplomacy. To act on own initiative in the absence of senior physiotherapy staff to resolve any queries / problems, fill vacant appointments, maximise clinic capacity and use resources variably.

To liaise with G.P. surgeries to resolve patient queries regarding appointments.

To carry out department administration tasks as required and to be solely responsible for one or more areas; to include MDT Pain, Neuro, Pulmonary Rehabilitation, Occupational Therapy, Women’s and Men’s Health, Solicitors requests for information, Women’s Health classes, HR issues, stationery ordering and discharges. Administration tasks will include producing clinic letters, raising requests for invoices, using databases and liaising with patients, physiotherapy staff, occupational therapy staff, consultants, G.P’s, other healthcare professionals and legal authorities to maintain an efficient and professional service.

To file and retrieve patient records within the Therapies department, the on-site and off-site storage areas in order to maintain the smooth running of the department and treatment of patients.

To arrange transport for patients, liaising with the ambulance service; to record and monitor any transport problems and negotiate solutions acceptable to patients, therapies staff and the ambulance service.

To open and distribute departmental post, prioritising anything that requires urgent attention and ensure relevant documentation is acted on promptly and appropriately.

To receive and sign for items delivered to the department and ensure their appropriate distribution.

To have responsibility for the day-to-day running of the reception area.

To be responsible for the facilities within the therapies department, reporting any defects to senior staff and the facilities maintenance department. To monitor and chase completion of booked work.

To be responsible for the well-being of patients within the reception area; alerting senior staff to any changes on patients health status and attitude.

To provide induction training on the day-to-day processes of the reception area to new administrative / booking staff. To provide continuous support and advice to less experienced members of the administrative team.

Maintain patient confidentiality at all times in accordance with the data protection act.

Information and Data Use

Authorised to use the hospital IT (Lorenzo) system to register, view and retrieve patient information, on behalf of the physiotherapy staff, as requested and to use this system to schedule, manage, negotiate, arrange and amend therapy appointments and clinics.

To enter relevant informatio

  • Administration Booking Clerk

    4 weeks ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    We are looking for an experienced, forward thinking administration clerk to join our friendly and dynamic team within the Therapies department at Warwick Hospital (and at other locations where necessary to provide cover). Excellent communication, organisational and proven administration and IT skills are vital in these frontline roles to provide support in...

  • Administration Booking Clerk

    4 weeks ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    We are looking for experienced, forward thinking administration clerks to join our friendly and dynamic team within the Therapies department at Warwick Hospital (and at other locations where necessary to provide cover). Excellent communication, organisational and proven administration and IT skills are vital in these frontline roles to provide support in...

  • Radiology Booking Clerk

    4 weeks ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Booking experience is desirable but not essential as full training will be provided. You will however need to have an excellent telephone manner and be able to deal with a variety of other tasks in a calm & professional manner. You will primarily be working in the booking office but may be asked to cover other areas including reception if required. Due to...

  • Radiology Booking Clerk

    2 weeks ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Booking experience is desirable but not essential as full training will be provided. You will however need to have an excellent telephone manner and be able to deal with a variety of other tasks in a calm & professional manner. You will primarily be working in the booking office but may be asked to cover other areas including reception if required. Due to...

  • Radiology Booking Clerk

    1 week ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Booking experience is desirable but not essential as full training will be provided. You will however need to have an excellent telephone manner and be able to deal with a variety of other tasks in a calm & professional manner. You will primarily be working in the booking office but may be asked to cover other areas including reception if required. Due to...

  • Ward Clerk

    2 weeks ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    An exciting opportunity has arisen for a part time Ward Clerk to join our team on Willoughby Ward. Applicants must have a flexible approach to working practices to meet the needs of the service. The post-holder will be required to provide a highly efficient administrative service for the Ward. The role of the Ward Clerk role is multi-faceted. The Ward...

  • Ward/clinic Clerk

    2 weeks ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    We have an exciting opportunity for a motivated, compassionate and enthusiastic Ward/Clinic Clerk that has an interest in Women’s Health and Early Pregnancy to join the existing team on our busy female surgical ward (Beaumont Ward) and the Emergency Assessment area EPAGU. The ward is evolving becoming a more dynamic workplace which requires the correct...

  • Virtual Ward Clerk

    2 weeks ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    An exciting opportunity has arisen for our virtual ward service, providing a range of administrative and clerical support as delegated by the medical and nursing team. The role is varied and challenging, and applicants will need to demonstrate good team working and an ability to work independently. The post holders’ main focus will be working with...

  • Virtual Ward Clerk

    2 weeks ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    An exciting opportunity has arisen within our virtual ward service, providing a range of administrative and clerical support as delegated by the medical and nursing team. The role is varied and challenging, and applicants will need to demonstrate good team working and an ability to work independently. The post holders’ main focus will be working with...

  • Ward Clerk

    1 month ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    The role of the Ward Clerk role is multi-faceted. The Ward Clerk provides support to the team and the unit manager in clerical duties, the daily running of the department and ensures that all support facilities are in place. Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following...

  • Ward/clinic Clerk

    3 weeks ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    We have an exciting opportunity for a motivated, compassionate and enthusiastic Ward/Clinic Clerk that has an interest in Women’s Health and Early Pregnancy to join the existing team on our busy female surgical ward (Beaumont Ward) and the Emergency Assessment area EPAGU. The ward is evolving becoming a more dynamic workplace which requires the correct...

  • Administrator

    2 weeks ago

    Warwick, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Are you looking for a new opportunity to develop a career in Local Government? We have an opening for an Administrator to join our client, a West Midlands based Local Authority.** **Job Title**:Administrator **Pay**:£12.18ph **Duration**: 6 month's temporary **Company**:Warwickshire County Council **Hours**:37 hours-Monday to Friday...

  • Ward Clerk

    4 weeks ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Nicholas ward is a 27 bedded short stay frailty ward. We currently have an exciting opportunity to join our team and become part of what we consider to be a dynamic, challenging and supportive environment which offers developmental rewards and job satisfaction. Nicholas Ward offers variable and widespread opportunities to develop within emergency medicine....

  • Ward Clerk

    3 days ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Nicholas ward is a 27 bedded short stay frailty ward. We currently have an exciting opportunity to join our team and become part of what we consider to be a dynamic, challenging and supportive environment which offers developmental rewards and job satisfaction. Nicholas Ward offers variable and widespread opportunities to develop within emergency medicine....

  • Ward Clerk

    2 weeks ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Castle Ward is a 25 bedded acute medical ward which specialises within gastroenterology and we currently have some exciting opportunities to join our team to come and be part of what we consider to be a dynamic and challenging environment which offers developmental rewards and job satisfaction. Gastroenterology offers variable and widespread opportunities...

  • Orthopaedic Booking Clerk

    2 weeks ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    We are looking for a dynamic forward thinking individual to work within the Orthopaedic/Breast Booking Team. We are looking for someone who likes a challenge and thrives in a fast paced busy environment. If this is you and you would like to be part of the continually evolving Orthopaedic Team within Warwick Hospital then please apply. Applicants will need...

  • Night Ward Clerk

    3 hours ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Job summary An exciting opportunity had arisen within the acute medical unit, providing a range of administrative and clerical support as delegated by the medical and nursing team. The department provides care for patients referred by A&E and GP. The role is varied and challenging, and applicants will need to demonstrate good team working and an...

  • Administration Assistant

    2 months ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    An exciting opportunity has arisen for a dynamic and enthusiastic Administration Assistant to join our team of administration staff in Warwick Emergency Department, providing support to patients, clinicians, nurses, and managers. As an A&E administrator you will be the first port of contact for patients. You will answer their queries and help solve any...

  • Part-time Clerk to School Governors

    3 weeks ago

    Warwick, United Kingdom Entrust Support Services Limited Full time

    Are you looking for an interesting, autonomous and flexible role within education supporting your local schools? We have a vacancy for a governance professional/clerk to governors to support schools in Rugby and the surrounding area. This role may suit someone who is semi-retired but looking to make a difference in their local community. The role is...

  • Emergency Department Administration Team Assistant

    2 months ago

    Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    An exciting opportunity has arisen for a dynamic and enthusiastic Administration Assistant to join our team of administration staff in Warwick Hospital's Emergency Department, providing support to patients, clinicians, nurses, and managers. As an A&E administrator you will often be the first contact for our patients whilst booking them into the Emergency...