Call Centre Agent

2 weeks ago


Chelmsford, United Kingdom Switch Advisor Ltd Full time

Join Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive

Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights.

**About Us**:
We pride ourselves on delivering exceptional customer experiences through our state-of-the-art call center. We're currently seeking motivated and driven individuals to join our team as Call Center Agents.

**Position Overview**:
As a Call Center Agent at Switch Advisor, you will be the first point of contact for our valued customers. You will have the opportunity to make a real difference by providing top-notch service, resolving inquiries, and ensuring every customer interaction leaves a positive impression.

**Key Responsibilities**:

- Handle incoming calls professionally and efficiently.
- Assist customers with product inquiries, orders, billing, and technical issues.
- Troubleshoot problems and provide accurate information and solutions.
- Maintain a high level of product knowledge to effectively address customer needs.
- Meet and exceed customer service and performance goals.
- Document and update customer records accurately in our CRM system.
- Collaborate with team members and other departments to resolve complex issues.Responsibilities:

- Answer incoming calls from customers and provide assistance with their inquiries and concerns
- Upsell products or services to customers based on their needs and preferences
- Analyze customer accounts and provide accurate and timely information
- Resolve customer complaints or issues in a professional and efficient manner
- Maintain a high level of customer satisfaction through excellent service delivery

**Skills**:

- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Good organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively

**Salary**: From £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work authorisation:

- United Kingdom (required)

Work Location: In person


  • Call Centre Agent

    6 hours ago


    Chelmsford, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride ourselves on...

  • Contact Centre Agent

    Found in: beBee jobs GB - 2 weeks ago


    Chelmsford, Essex, United Kingdom Pinnacle Group Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...

  • Contact Centre Agent

    Found in: beBee S GB - 2 weeks ago


    Chelmsford, United Kingdom Pinnacle Group Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...


  • Chelmsford, United Kingdom Pinnacle Group Full time

    **Contact Centre Agent (Nights) **(3528)****: **Overview**: **Ref**: 3528 **Salary**: £11.45 - £11.45/hour **Location**: - United Kingdom - England - East of England - Essex - Chelmsford **Contract Type**: Permanent **Posted**: 06 March 2024 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and...


  • Chelmsford, United Kingdom HR GO Recruitment Full time

    **Full Time Emergency Call Handler** (Possible Temp to Perm for right person!) **Location: Chelmsford** You will be required to work Full Time (on 12 hr rotation of shifts) **Hourly Pay Rate**: Weekdays 06.00 to 20.00 £10.40 Nights 20.00 to 06.00 and Saturdays £14.39 Sundays and Bank Holidays £17.57 Do you want to be part of a team of Call Handlers...


  • Chelmsford, Essex, United Kingdom Kings Permanent Recruitment Ltd Full time

    Estate Agent Senior Sales Negotiator / Lister Calling Estate Agents at Sales Negotiator or Senior Sales Negotiator level. On offer is a supportive working environment, fair management and a good team to work with. Estate Agent Senior Sales Negotiator / Lister Your clients are managed and represented throughout the entire process by you and you...


  • Chelmsford, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** Customer Contact Centre Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our contact centre based in Chelmsford is looking to recruit a new Customer Contact...

  • HR Policy Director

    2 days ago


    Chelmsford, Essex, United Kingdom London Process Centre Ltd Full time

    Exciting opportunity to join a local, fast growth, Shared Service Centre operating for a Global Japanese trading company. We are an innovative business of around 80 people with a growing reputation for technical innovation and digital transformation. Are you a dynamic HR professional seeking a new opportunity? Are you passionate about making a difference...

  • Personal Assistant

    4 days ago


    Chelmsford, United Kingdom Visteon Technical Centre Full time

    **About us** Visteon Technical Centre is a small business in Chelmsford. We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided Responsibilities: - Provide administrative support to the employer, including managing calendars, scheduling appointments, and organizing meetings - Handle phone calls...


  • Chelmsford, United Kingdom Kings Permanent Recruitment for Estate Agents & Financial Services Professionals Full time

    **Mortgage Administrator** - **£20,000 Basic Salary**: A high performing independent Mortgage Brokerage is expanding their operation and they require an additional Mortgage Administrator to join their flourishing team, in order to support this exciting period of company growth. The successful applicant willcover the administration of several Mortgage...


  • Chelmsford, United Kingdom Respond Services Ltd Full time

    Job description **SPECIFICATIONS**: The Contact Centre Advisor (CCA) is responsible for all administrative and customer administration for Respond Services. Responsibilities include the proper execution of administration functions with the office. **RESPONSIBILITY**: - Customer Service: _ - Meet personal/team targets, call metrics and handling quotas -...


  • Chelmsford, United Kingdom Respond Services Ltd Full time

    Job description **SPECIFICATIONS**: The Contact Centre Advisor (CCA) is responsible for all administrative and customer administration for Respond Services. Responsibilities include the proper execution of administration functions with the office. **RESPONSIBILITY**: - Customer Service: _ - Meet personal/team targets, call metrics and handling quotas -...


  • Chelmsford, United Kingdom Respond Services Ltd Full time

    Job description **SPECIFICATIONS**: The Contact Centre Advisor (CCA) is responsible for all administrative and customer administration for Respond Services. Responsibilities include the proper execution of administration functions with the office. **RESPONSIBILITY**: - Customer Service:_ - Meet personal/team targets, call metrics and handling quotas -...

  • HR Manager

    2 days ago


    Chelmsford, Essex, United Kingdom London Process Centre Ltd Full time

    Exciting opportunity to join a local, fast growth, Shared Service Centre operating for a Global Japanese trading company. We are an innovative business of around 80 people with a growing reputation for technical innovation and digital transformation. Are you a dynamic HR professional seeking a new opportunity? Are you passionate about making a difference...


  • Chelmsford, United Kingdom Fieldsmart Elevate Full time

    Tactical Mystery Drink Agent Do you enjoy Mystery Drink activities? We require enthusiastic mystery drinkers to carry out evening calls. - The mystery drink visits are to be carried out in the evenings from a provided list of venues. The work is to be carried out between: - Mon 10th and Sunday 23rd July. - The job requires the purchase of a spirits shot...


  • Chelmsford, United Kingdom Fieldsmart Elevate Full time

    Tactical Mystery Drink Agent Do you enjoy Mystery Drink activities? We require enthusiastic mystery drinkers to carry out evening calls. - The mystery drink visits are to be carried out in the evenings from a provided list of venues. The work is to be carried out between: - Weds 26th - Sunday 30thApril & - Weds 3rd - Sunday 7thMay - The job requires the...


  • Chelmsford, United Kingdom Insight Select Ltd Full time

    **Commercial Motor Claims Handler / Chelmsford** **Overview**: A rapidly growing broker with 3 locations across the south East, are looking for a Commercial Motor Claims Handler to join them on a full time basis at their Chelmsford office. The main purpose of the role will be corresponding and communicating with clients, insurers and claims handling agents...


  • Chelmsford, United Kingdom Flagstone Full time

    We have a fantastic opportunity for a **Mortgage Administrator **to join our Mortgage Service Centre based at our Head Office in Chelmsford. Flagstone are the largest independent mortgage brokers in Essex, providing independent mortgage and protection advice. We work closely with a number of estate agents and other introducers, such as builders, accountants...

  • Prepper

    7 days ago


    Chelmsford, United Kingdom Kolt Recruitment Ltd Full time

    Kolt recruitment are looking for a Car body Paint Prepper for full time vacancy. You will be familiar with prepping cars for painting and the process within a accident repair centre. **Key Tasks**: - Prepare vehicles to be sprayed - Mix paint to ensure a perfect match **Experience.** - The Ideal applicant will be able to produce a high quality of prep...

  • Prepper

    4 days ago


    Chelmsford, United Kingdom Kolt Recruitment Ltd Full time

    Car body Paint Prepper required for full time vacancy. You will be familiar with prepping cars for painting and the process within the accident repair centre. Key Tasks: * Prepare vehicles to be sprayed * Mix paint to ensure a perfect match Experience. * The Ideal applicant will be able to produce a high quality of prep work from start to finish. ...