Emergency Call Handlers
2 weeks ago
**Full Time Emergency Call Handler** (Possible Temp to Perm for right person)
**Location: Chelmsford**
You will be required to work Full Time (on 12 hr rotation of shifts)
**Hourly Pay Rate**:
Weekdays 06.00 to 20.00 £10.40
Nights 20.00 to 06.00 and Saturdays £14.39
Sundays and Bank Holidays £17.57
Do you want to be part of a team of Call Handlers responding to all incoming telephone calls, giving emergency calls priority over non-emergency calls; on a 24/7 basis, working rotating shifts basis.
Please note this is a f**ull time position and you must be able to accommodate all shift patterns** (Days/Nights/Weekends)
**Qualifications**
- 4 GCSEs at grade C or above (or an equivalent qualification) including English
- RSA Level 3, (or equivalent keyboard skill)
**Experience Required**
- Previous call centre environment
- Understanding of medical terminology
- Customer service experience
- Excellent listening skills
- Remain calm under pressure
- Handle traumatic, emotional and distressing situations
- The ability to manage and support others during times of crisis -most commonly during an emergency call
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