Third Party Credit Hire Claims Handler
1 month ago
**Third Party Credit Hire Claims Handler - Motor Insurance**
You will be responsible for handling a portfolio of motor claims from initial report through to conclusion. The goal is to swiftly determine liability and pro-actively handle the credit hire element of the claim to ensure the claim is settled effectively.There is an opportunity to be rewarded with an annual bonus. We offer a blend of home and office working with a pattern of 1 day in the office per week (once probation passed)
**About our client**
They're a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are ranked highly in The Times Top 30 Big Companies to work for. They're a modern and progressive group and pride themselves on their innovative,dynamic and agile way of working.
**Salary**: £19,000-£30,000 depending on experience
**Location:once passed probation, you'll work one day a week at one of the following locations: Manchester, Whitstable, Tunbridge Wells, Chelmsford or Haywards Heath.**
**Key tasks will include but not limited to**:
- Managing claims caseload in accordance with the claims philosophy, claims handling procedures and service levels.
- Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
- Ensuring compliance with all regulatory requirements (including "treating customers fairly" principles).
- Controlling claim cost by achieving most economical settlement, through pro active use of the telephone making outbound calls, good use of liability and quantum arguments and effective negotiation.
- Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
- Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.
- Working knowledge of Motor claims handling to include Indemnity, Liability, Third Party risks and other associated heads of claim
- Excellent Telephony skills, with pro-active use of the telephone
- Ensuring compliance with all regulatory requirements
- Ability to manage and prioritise own workloads
- Ability to work with flexibility in a proactive claims environment
- Good market knowledge
- Good commercial awareness
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