Hospital Ambulance Liaison Officer

2 weeks ago


Chelmsford, United Kingdom East of England Ambulance Service Trust Full time

The post holder will be required to operate over a number of Acute Trust Hospital sites to manage an effective team of hospital ambulance liaison officers to ensure effective and timely ambulance turnaround and patient flows in order to support the Trust’s achievement of key performance indicators as part of the Trust’s strategic and clinical objectives.

He/she will develop and maintain key relationships with other healthcare provider staff in order to support the delivery of a performance management framework within the area of responsibility.

In this public liaison role, the post holder will be required to represent and promote EEAST, demonstrating professionalism at all times and commitment to service improvement.

To be the HALO link between ambulance resources and the acute hospital Trust. To liaise with internal and external stakeholders as required. To attend hospital bed meetings and provide a management presence at the hospital. To early identify challenges with capacity and escalate these as required.

Key Relationships include
- EEAST Hospital Ambulance Liaison Officers

East Emergency Operations and Emergency Operations Centres

EEAST Managers to include Locality Directors, Senior Locality Managers and Deputy Locality Officers

Operations Cell Officers

Conveyance Desk Assistant

Acute Hospital Managers and staff in those departments where ambulance patients are primarily admitted

Acute hospital on-call teams and Directors

Please see the attached job description and person specification for more details on the responsibilities of the role.



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