Contact Centre Agent

Found in: beBee S GB - 2 weeks ago


Chelmsford, United Kingdom Pinnacle Group Full time

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our 24/7 Contact Centre takes hundreds of thousands of calls each year, providing our customers with help when it is needed most. Our agents are trained to deal with a wide range of calls which ensure customer queries are handled with the highest levels of customer service.

The Role - Customer Service Agent

As a Customer Service Agent, you'll be taking inbound calls from customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and you’ll be expected to provide a helpful and professional service.

Expected Hours

20 hours per week. Part of flexible rotational shift pattern, 1 weekend in 2 and some weekday evenings or weekend only shift patterns available.

Please note these roles are outside of normal office hours, evening and weekends

Duties/Key Responsibilites

You’ll be answering enquiries, updating notes onto systems, dealing with emergencies, and booking appointments, where a trained engineer is required to carry out the repair.

You will make sure customers feel like the number one priority and ensure they are fully informed throughout the repairs process.

You will be responsible for dealing with high demand customer contacts and enquiries, predominantly by phone and e-mail. We have particular expertise and experiences in dealing with ‘out of hours repair emergencies’ in the repairs and maintenance sector.

You will be first point of contact for our clients including Social Housing and Council customers and your duties will include updating relevant notes onto systems, diagnosing repair requests, dealing with emergencies, and signposting.

You will work in a performance management driven culture, with SMART objectives linked to the overall Connect key performance indicators and Pinnacle values.

You will be an ambassador for excellent customer service standards, taking ownership for resolving each customer enquiry.

You will ensure a high-quality service Is provided to customers in line with the Pinnacle values, behaviours, and corporate standards.

You will quickly understand customer requirements and resolve these in an efficient manner, delivering an excellent customer experience.

To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach, resilience, and high attention to detail. Whether you're relatively new to working in a contact centre, or a seasoned pro, we'll help you reach your potential.

Skills Required

In this rewarding role, we’ll support you to use your expertise and commitment to customer service in helping our customers. We’d love to hear from you if you have the following skills:

Previous customer service experience is essential for this role.

High level of resilience & motivation to succeed.

Results driven and love to smash a target

Strong link to our values of respect, involve, trust, challenge and deliver excellence.

Good literacy skills and a professional phone manner.

Confident and outgoing personality.

Providing exceptional customer service on the telephone.

Ability to multitask and work under time pressure.

Taking ownership of, and creatively solving problems.

Team player who thrives in a fast-paced, high-functioning team and collaborates well with other team members to provide a positive customer experience.

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.


  • Contact Centre Agent

    Found in: beBee jobs GB - 2 weeks ago


    Chelmsford, Essex, United Kingdom Pinnacle Group Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...


  • Chelmsford, United Kingdom Pinnacle Group Full time

    **Contact Centre Agent **(T269-3)****: **Overview**: **Ref**: T269-3 **Salary**: £10.42 - £10.42/hour **Location**: - United Kingdom - England - East of England - Essex - Chelmsford **Contract Type**: Permanent **Posted**: 22 January 2024 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and...

  • Field Agent

    4 days ago


    Chelmsford, United Kingdom Interactive Contact and Resolution Full time

    **Field Agent/ Commercial Accounts** **Chelmsford** **Earnings: Basic: £20,000. Realistic OTE = £30,000.** **Company pension** **Hours: Between 8am and 8pm, Monday to Friday.** We are looking for a Full Time Employed Field Interaction Manager to work commercial water accounts. Whether you are an experienced Field Debt Recovery Agent or not we want to...

  • Call Centre Agent

    1 week ago


    Chelmsford, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride ourselves on...


  • Chelmsford, United Kingdom Respond Services Ltd Full time

    Job description **SPECIFICATIONS**: The Contact Centre Advisor (CCA) is responsible for all administrative and customer administration for Respond Services. Responsibilities include the proper execution of administration functions with the office. **RESPONSIBILITY**: - Customer Service:_ - Meet personal/team targets, call metrics and handling quotas -...


  • Chelmsford, United Kingdom Respond Services Ltd Full time

    Job description **SPECIFICATIONS**: The Contact Centre Advisor (CCA) is responsible for all administrative and customer administration for Respond Services. Responsibilities include the proper execution of administration functions with the office. **RESPONSIBILITY**: - Customer Service: _ - Meet personal/team targets, call metrics and handling quotas -...


  • Chelmsford, United Kingdom The Ark Centre Full time

    **PART-TIME/FLEXIBLE WORK AVAILABLE** **Holiday and sick cover** **Hours will be between;** **09:00 - 12:00** **or** **13:00 - 16:00** **or** **09:00 - 16:00** We are looking for a self-employed Behaviour Therapist to join our team and cover staff holiday and sickness. This will be on a flexible self-employed basis. We will contact you with our...


  • Chelmsford, United Kingdom Focus Resourcing Full time

    Our client is looking to recruit professional, self-motivated individuals with excellent communication skills to join their call handling **NIGHT SHIFT**team. Please note that there are no sales duties involved within this post, this is pure customer service. Hybrid working is available once someone is competent in the role having completed full...


  • Chelmsford, United Kingdom Flagstone Full time

    We have a fantastic opportunity for a **Mortgage Administrator **to join our Mortgage Service Centre based at our Head Office in Chelmsford. Flagstone are the largest independent mortgage brokers in Essex, providing independent mortgage and protection advice. We work closely with a number of estate agents and other introducers, such as builders, accountants...

  • Auction Appraiser

    Found in: Whatjobs ES C2 - 4 days ago


    Chelmsford, United Kingdom Rayner Personnel Full time

    Auction Appraiser - Chelmsford/Essex - Salary £35K • Company Car (VW Golf/Audi A3) • Professional Development • Qualifications & Training • Annual / Quarterly Performance Bonus • Leading Land & Property Auctioneers   Leading independent auction house is seeking a dynamic Auction Appraiser to help drive auction entries for the Chelmsford and...

  • Cleaner

    1 day ago


    Chelmsford, United Kingdom Adecco UK Full time

    **Cleaner Required** Monday to Friday completing two hours per day between the times 7am-7pm £10.50 per hour Working within the local area of Chelmsford Civic Centre as a Cleaner. The role is based at the centre just a short 3 minute walk from the train station. You will be required to complete duties such as mopping, dusting, hoovering, changing waste...


  • Chelmsford, United Kingdom CloudNC Full time

    **Who are CloudNC?** CloudNC's mission is to make single-click manufacture a reality. We build software that automates control of CNC machines - metal cutting robots that make >$1Trn of components every year, for anything from aircraft to iPhones to cars. Worldwide over 100 million hours are spent painstakingly programming these incredible machines by...

  • PCN Care Co-ordinator

    Found in: Talent UK C2 - 1 week ago


    Chelmsford, United Kingdom Primary Care Careers Full time

    Job summary Chelmer PCN has an opportunity for a care co-ordinator to join our primary care network (PCN), to support our 4 GP practices across the Chelmsford area to assist in re-shaping primary care across our communities. This role involves working very closely with the practices and the multidisciplinary team (MDT) within the PCN, and is pivotal...


  • Chelmsford, United Kingdom East of England Ambulance Service Trust Full time

    An exciting opportunity has arisen to join the Emergency Clinical Advice & Triage Centre (ECAT) management team in the Emergency Operations Centre (EOC) at Norwich or Chelmsford. Norwich positions will be Relief; Chelmsford will be Rota. This senior clinical role in ECAT is responsible for professional, safe and effective clinical supervision of service...

  • Prepper

    3 days ago


    Chelmsford, United Kingdom Kolt Recruitment Ltd Full time

    Kolt recruitment are looking for a Car body Paint Prepper for full time vacancy. You will be familiar with prepping cars for painting and the process within a accident repair centre. **Key Tasks**: - Prepare vehicles to be sprayed - Mix paint to ensure a perfect match **Experience.** - The Ideal applicant will be able to produce a high quality of prep...

  • Stores & Tooling Operative

    Found in: Talent UK C2 - 24 hours ago


    Chelmsford, United Kingdom CloudNC Full time

    Who are CloudNC? CloudNC's mission is to make single-click manufacture a reality.We build software that automates control of CNC machines - that make > $1Trn of components every year, for anything from aircraft to iPhones to cars.Worldwide over 100 million hours are spent painstakingly programming these incredible machines by hand every year, and we...

  • Management Accountant

    2 weeks ago


    Chelmsford, United Kingdom Pure Resourcing Solutions Full time

    Due to extended maternity leave this very successful organisation in Chelmsford for looking for an experienced Management Accountant for a 12 month contract. Key responsibilities Providing financial and management accounting support Budgeting for various cost centres Preparing monthly forecasts Assisting in the preparation of business plans and contracts Ad...

  • Auction Appraiser

    2 weeks ago


    Chelmsford, Essex, United Kingdom Rayner Personnel Full time

    Auction Appraiser - Chelmsford/Essex - Salary £35K • Company Car (VW Golf/Audi A3) • Professional Development • Qualifications & Training • Annual / Quarterly Performance Bonus • Leading Land & Property Auctioneers Leading independent auction house is seeking a dynamic Auction Appraiser to help drive auction entries for the Chelmsford and wider...


  • Chelmsford, United Kingdom Chelmsford Removals Full time

    Here at Chelmsford Removals, we are looking for 3.5ton drivers and porters on a casual basis for our premium removals & storage services. You'll be based from Chelmsford, Essex but your work could take you anywhere in the country. Full training will be provided. The job is physically demanding so applicants must enjoy physical work, a passion for customer...

  • Account Manager

    4 days ago


    Chelmsford, United Kingdom Reed Business Support Full time

    Reed are working with a marketing agency based in Chelmsford who are looking for an Account Manager to join their team. The offices are based in the Centre of Chelmsford in lovely modern offices with a great team feel! As an account manager you will be the day to day contact of key accounts within the business to ensure the smooth delivery of campaigns and...