Data Support Officer
7 months ago
28 hrs week
To provide administrative support to GPs, Nurses, HCAs, Administration staff and wider community teams.
Key roles of Reception/telephony duties, care navigation, pathology results, hospital letters and task list/messages. Along with notes summarising in time the role will develop to include child health surveillance (tracking childhood immunisations and also supporting the Safeguarding lead with administrative tasks).
The role will involve working to ensure that the surgerys appointments, systems and processes are as effective as possible to allow us to deliver an outstanding level of personal medical services to the patients of the practice.
Your practice should be safe; effective; caring; responsive to all patients needs.
Main duties of the job
**Data Support Officer.** There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Other tasks will include Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Process personal and telephone requests for appointment, visits and telephone calls according to practice protocols and guidelines
Receive, divert and make telephone calls as required. Take messages.
Using judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Processing and distributing incoming (and outgoing) mail
Preparation of morning visits in liaison with GPs
Provide support to reception/telephony clerks by dealing with any patient queries requiring further investigation
Provide support to GPs with making telephone calls on their behalf
Data entry and online referral
Provide support to the GPs and Assistant Practice Manager in relation to chasing hospital appointments /queries
Processing of sick note requests
Liaising with community Nursing team, Care Co-Ordinators etc
Liaising with Coroner, medical examiner, registry office and funeral homes following deaths
Arrange appointments for medicals as agreed with GP
Arrange weekly ward rounds for care home
**Full listing of roles and responsibilities is in the attached job description**
About us
A Family Medical Practice in the heart of Clifton, Nottingham. we serve a community with complex health needs.
We have 7 GPs, 5 in the nursing team and a whole host of additional clinical roles and a fully comprehensive administrative team.
We have the tram on the doorstep and free on site parking as well as the high street and park a stones throw away for your lunch break if you fancy a wonder.
We are conveniently situated between Nottingham, Derby and Loughborough close fo the A50, A46 and M1.
Job description Job responsibilities
The following are the core responsibilities of the **Data Support Officer.** There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Other tasks will include
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries
Process personal and telephone requests for appointment, visits and telephone consultations according to practice protocols and guidelines
Receive and make telephone calls as required divert calls promptly and appropriately and take messages ensuring accuracy of details
and prompt appropriate delivery
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Processing and distributing incoming (and outgoing) mail
Scanning
Preparation of morning visits in liaison with GPs
Provide support to reception/telephony clerks by dealing with any patient queries requiring further investigation
Provide support to GPs with making telephone calls on their behalf
Computer data entry of daily letters
Completion of filed pathology results
Completion of online referral as appropriate
Provide support to the GPs and Assistant Practice Manager in relation to chasing hospital appointments /queries
Redirecting letters and pathology for on leave GPs
Processing of sick note requests
Liaising with community Nursing team, Care Co-Ordinators etc
Daily messages for GPs
Liaising with Coroner, medical examiner, registry office and funeral homes following deaths
Arrange appointments for medicals that are required and agreed with GP
Arrange weekly ward rounds for care home residents
To be pro active in making arrangements i.e. DNS1 preparation of paperwork for comm nursing team to administer medications accordingly
First point of contact for palliative, elderly and vulnerable patients and their families
Provide emotional support
To undertake any other duties or responsibilities which may reasonably be required
Attendance at month community health care tea
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