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E-commerce Administrator

3 months ago

Newton Aycliffe, United Kingdom Crafter's Companion Full time

**Job Overview**

Our goal is to build a company for the digital age. Socially based and driven by storytelling and global communities of crafters. Integrated across all online and offline interaction points to deliver superior, personalised service. Leveraging digital platforms to deliver the best customer experience and products to crafters around the world. Data-driven CRM which delivers value to our consumers and drives relationship value.

**Personal Qualities**
- A strong commercial drive, hungry for success and with a strong grasp of numbers..
- Customer focused, never satisfied with “good enough” and always looking for ways to improve our service, to surprise and delight our dedicated customers.
- Knowledgeable and committed to continuously learning about e-commerce platforms and their capabilities, as well as industry trends and best practice.
- Data-driven, constantly testing and optimising performance, setting and achieving target metrics, able to turn ideas into practical solutions.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Detail-oriented with a focus on accuracy and quality.
- Ability to thrive in a fast-paced, dynamic environment.

**Key Responsibilities**
- Manage day-to-day operations of the e-commerce platform, including product uploads, inventory management, and order processing.
- Ensure accurate product listings, including product descriptions, images, and pricing.
- Monitor inventory levels and coordinate with operations to replenish stock as needed.
- Troubleshoot and resolve customer issues related to orders, shipping, product inquiries.
- Collaborate with the marketing team to implement promotions, discounts, and product launches on the e-commerce platform.
- Analyse e-commerce performance metrics (e.g., sales, conversion rates, traffic) and provide regular reports to management.
- Stay up-to-date on e-commerce trends, best practices, and industry developments.
- Implement strategies to improve website usability, conversion rates, and overall customer experience.
- Ensure compliance with e-commerce regulations and best practices, including data privacy and security standards.

**Qualifications**
- Experience in e-commerce administration or online retail management.
- Strong technical skills, including proficiency with e-commerce platforms (e.g., Shopify) and Microsoft Excel.
- Excellent organisational and time management skills with the ability to multitask and prioritise tasks effectively.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newton Aycliffe: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- E-Commerce service: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Newton Aycliffe

Expected start date: 01/05/2024