Cctv Administrator

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. ‍

Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services. ‍

We provide a wide range of parking management services to help businesses in all sectors. Whether you’re running a 10-space car park or a group of large, complex multi-purpose car parks, our experienced team can help. We go further than a traditional car park management company, working in collaboration with our clients. Our solutions make your life easier, help grow your business, and protect your reputation. Our approach is flexible, based on the needs of our clients. ‍

We’re working hard to raise standards within the parking industry, and to promote regulatory compliance. There are currently four companies in the group, with an ambitious growth plan over the next three to five years.

Agena is run by an experienced and focussed leadership team. We are passionate about the services we provide and making a difference to our clients. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential. ‍

Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We support our clients with data insights to help make more informed choices about parking assets and looking for opportunities to drive incremental, sustainable, revenue growth. ‍

We’re here to help you think differently about parking.

**Position**:
CCTV ADMINISTRATOR

**VALIDATIONS TEAM**

**Reports to**: Validations Manager

**People Responsibilities**: None

**Location**: Newton Abbot

**What you’ll do**

You will be responsible for monitoring assigned CCTV enforcement sites and issuing Parking Charge Notices (PCNs) for breaches of parking conditions.

**Requirements**:
Responsibilities and Duties
- To monitor assigned CCTV sites and issue PCNs for breaches of parking conditions
- To ensure PCNs are compliant with DVLA, PoFA, IPC and internal regulations/requirements
- To report any faults or problems to the Validations Team Leader / Validations Manager
- To aid the resolution of faults
- To suggest improvements to the CCTV service
- Support other areas of the Validations Team where required
- To complete adhoc tasks as required

Who you are
- Someone looking to start their career or looking for a change in career
- Show great attention to detail in their work
- Demonstrate an eagerness to establish a long-term career with the Agena Group

**Other information**:
Shift: Monday - Friday, 9am - 5.30pm with half an hour lunch.

Working hours 40 per week.

**Salary**: £22,672

This role is available as part of a hybrid working environment.

Why you will love the Agena Group

The Agena Group is a multi-disciplinary group. We provide car parking and related software solutions across the UK and wider markets. With four office locations and a large hybrid and remote workforce we believe that organisations are made by people, and they are key to achieving business goals.

We’re here to help our clients to think differently about parking. Our cutting edge solutions help clients be more successful by optimising the value of important physical assets through integration with technology. Innovation is a differentiator for us and our clients ensuring we develop strategies and solutions that are sustainable, future-proof, market-creating, customer experience focused and commercially attractive.

We connect everything: people, processes and data. We innovate everywhere, taking bold risks to shape the technologies and we do it in style with unique personalities who aren't afraid to change the way the work.

Our values

Communication & Key Working Relationships

Role requirements

This role might be right for you if you meet the following person specification, if you don’t quite match the full requirements, please contact our recruitment team to discuss further.

QUALIFICATIONS

E/D

IT based qualifications or equivalent working experience

E

A full UK driving licence

D

EXPERIENCE

E/D

**Attention to Detail**:The ability to process detailed information effectively and consistently

E

**Initiative**: The ability to recognise and create opportunities and to act accordingly. Proactively starting initiatives rather than waiting passively for it to happen

E

**Focus on quality**:Setting high quality standards and striving for continuous improvement and quality assurance

E

**Learning ability**:The ability to absorb new information readily and to put it into practise effectively

E

**Decision-making**:being able to analyse data and information to make considered decision that will have a positive impact on the business.

E

BEHAVIOURS

E/D

**Ambitious**: To provide a world class service