Bank Patient Services Advisor

5 months ago

Maiden Newton, United Kingdom Ammonite Health Partnership Full time

Job Summary To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Primary Responsibilities The following are the core responsibilities of the patient services advisor.

There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Maintaining and monitoring the practice appointment system Process personal, telephone and e-consultations for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Secondary Responsibilities In addition to the primary responsibilities, the patient services advisor may be requested to: Support colleagues, providing cover during staff absences Scanning of patient related documentation and attaching scanned documents to patients healthcare records Complete opening and closing procedures in accordance with the duty rota As required support the management of repeat prescriptions, ensuring they are processed accurately and efficiently Ordering and monitoring of stationery supplies Process payments for both prescriptions charges and non NHS services. Support the management of medical records in/out Hand out scripts Generic Responsibilities All staff at Ammonite Health Partnership have a duty to conform to the following: Equality, Diversity & Inclusion A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation. Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care.

They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Quality & Continuous Improvement (CI) To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Induction Training On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the HR Manager.

Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. Service Delivery Staff must adhere to the in

  • Bank Patient Services Advisor

    5 months ago

    Maiden Newton, United Kingdom Ammonite Health Partnership Full time

    Pound Piece Surgery is in a quaint little village called Maiden Newton, a short drive from Dorchester and the surrounding areas. It is one of 3 Practices that make up the Ammonite Health Partnership, along with Tunnel Road Surgery and Bridport Medical Centre. Together with the help of our 7 Partners and 3 Salaried GP’s, we care for approximately 24,500...

  • Bank Patient Services Advisor

    5 months ago

    Maiden Newton, United Kingdom Ammonite Health Partnership Full time

    Starting salary from £10.42 with a view to move up to £10.73 following the successful completion of your probation period. Pound Piece Surgery is in a quaint little village called Maiden Newton, a short drive from Dorchester and the surrounding areas. It is one of 3 Practices that make up the Ammonite Health Partnership, along with Tunnel Road Surgery and...

  • Patient Services Advisor

    5 months ago

    Maiden Newton, United Kingdom Ammonite Health Partnership Full time

    **Receptionist job description & person specification** **Job Title** Patient Services Advisor **Line Manager** Patient Services Manager **Accountable to** Head of Operations **Hours per week** 20 - Monday and Friday 8am - 6:30pm **Job Summary** To be responsible for undertaking a wide range of reception duties and the provision of general support...

  • Patient Coordinator

    5 months ago

    Newton Abbot, United Kingdom Optimax Clinics Limited Full time

    This is a friendly organisation, committed to customer service and patient care. The UK's market leader in Refractive Eye Surgery is keen to recruit an enthusiastic, well presented Patient Advisor/Treatment Assistant with strong interpersonal and communication skills for their Private Eye Clinic in Newton Abbot. In order to provide a full and dedicated...

  • Automotive Parts Specialist

    3 weeks ago

    Maiden Newton, Dorset, United Kingdom Perfect Placement Full time

    Commercial Parts Advisor OpportunityWe are seeking a skilled Commercial Parts Advisor to join our team at a well-established national Commercial dealer group in the Newton Abbot area.The successful candidate will have good administration skills, previous experience with truck vehicle parts, and the ability to provide excellent customer service. They will be...

  • Service Advisor

    5 months ago

    Newton Abbot, United Kingdom Murray (Plymouth) Ltd Full time

    **Service Advisor** Murray Volkswagen are currently recruiting for a Service Advisor to join their experienced Front Line team. You will need to be capable of delivering high levels of customer satisfaction both face to face and over the telephone whilst coping with the pressures of a busy and demanding environment. You will be familiar working with...

  • Dispenser

    5 months ago

    Maiden Newton, United Kingdom Ammonite Health Partnership Full time

    Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire (SHEF) This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for...

  • Dispensary Assistant

    5 months ago

    Maiden Newton, United Kingdom Ammonite Health Partnership Full time

    This post is 30 hours a week to be worked at Pound Piece Surgery, Maiden Newton and Tunnel Road Surgery, Beaminster. **Job Summary** To work as an effective member of the dispensary team and wider practice team, helping the Partners and staff to provide the highest possible quality of care to patients. To provide services which result in the safe and...

  • Customer Service Advisor

    2 weeks ago

    Newton Abbot, United Kingdom CV-Library Full time

    Customer Service Advisors Required Location: Various Locations in Devon Type: Temporary Benefits: Weekly Pay, Pension, Holiday We are looking for Receptionists to add to our Talent Pool in the Devon Area. Please hit apply or send your CV to Annie – (url removed)

  • Bank Multi-skilled Service Support Staff

    5 months ago

    Newton Abbot, United Kingdom Practice Plus Group Full time

    **About The Role**: Are you looking for a way to make the most of your communication, organisation and administration skills? An **exciting opportunity** has arisen for a **Bank Multi-skilled Service Support Staff** to join the **Devon **Out of Hours **OOH**) service on a **bank basis**, picking up shifts when it **suits** your **lifestyle**. You...

  • Customer Service Advisor

    2 weeks ago

    Newton Abbot, United Kingdom Wise Employment Full time

    Customer Service Advisors Required Location: Various Locations in DevonType: TemporaryBenefits: Weekly Pay, Pension, Holiday We are looking for Receptionists to add to our Talent Pool in the Devon Area.Please hit apply or send your CV to Annie –

  • Patient Service Care Co-ordinator

    5 months ago

    Sturminster Newton, United Kingdom The Blackmore Vale Partnership Full time

    THE BLACKMORE VALE PARTNERSHIP Job Title Patient Service Care Co-Ordinator Reports to Patient Service Care Co-Ordinator Team Leader Location: The Blackmore Vale Partnership surgeries - Shaftesbury, Sturminster Newton & Marnhull Contract Type: Permanent / Flexible Hours per week Full Time / Part time Job Summary To provide a point of contact for patients and...

  • Customer Service Advisor

    5 months ago

    Newton Aycliffe, United Kingdom RMS Full time

    RMS are excited to be working with a leading manufacturing company based in Newton Aycliffe and we are looking for a Customer Service Advisor to join their team! The Customer Service Advisor will be part of a busy team dealing with end customers, via social media, Telephone, E Mails and Letters. A key part of this role will be supporting the team with...

  • Customer Service Advisor

    2 weeks ago

    Newton Abbot, United Kingdom Wise Employment Full time

    Customer Service Advisors RequiredLocation: Various Locations in DevonType: TemporaryBenefits: Weekly Pay, Pension, HolidayWe are looking for Receptionists to add to our Talent Pool in the Devon Area.Please hit apply or send your CV to Annie – APCT1_UKTJ

  • Patient Service Care Co-ordinator

    5 months ago

    Sturminster Newton, United Kingdom The Blackmore Vale Partnership Full time

    **THE BLACKMORE VALE PARTNERSHIP** **Job Title** Patient Service Care Co-Ordinator (Admin) **Reports to** Patient Service Care Co-Ordinator Team Leader **Location**: The Blackmore Vale Partnership surgeries - Shaftesbury, Sturminster Newton & Marnhull **Contract Type**: Permanent / Flexible **Hours per week** Full time / Part time Up to 30 **Pay...

  • Patient Service Care Co-ordinator

    5 months ago

    Sturminster Newton, United Kingdom The Blackmore Vale Partnership Full time

    **THE BLACKMORE VALE PARTNERSHIP** **Job Title** Patient Service Care Co-Ordinator **Reports to** Care Co Ordinator Team Leader **Location**: The Blackmore Vale Partnership surgeries - Shaftesbury, Sturminster Newton & Marnhull **Contract Type**: Permanent **Hours per week** Full time / Part time Up to 30 **Pay Scale** **Job Summary** - To provide...

  • Customer Service Advisor

    4 months ago

    Newton Abbot, United Kingdom Wise Employment Full time

    We have a rare opportunity to join our client who is a well known online retailer. You will join them as a Customer Service Advisor – Live Chat & Email only.9am - 5.30pm. Mon - Sunday with 2 consecutive days off (1 of those days always being a weekend day). Newton Abbot - £11.66 per hour.Temporary position with a real and achievable opportunity to become...

  • Customer Service Advisor

    2 weeks ago

    Newton Abbot, United Kingdom Wise Employment Full time

    We have a rare opportunity to join our client who is a well known online retailer. You will join them as a Customer Service Advisor – Live Chat & Email only. 9am - 5.30pm. Mon - Sunday with 2 consecutive days off (1 of those days always being a weekend day). Newton Abbot - £11.66 per hour. Temporary position with a real and achievable opportunity to...

  • Customer Service Advisor

    4 months ago

    Newton Abbot, United Kingdom Wise Employment Full time

    We have a rare opportunity to join our client who is a well known online retailer. You will join them as a Customer Service Advisor – Live Chat & Email only.9am - 5.30pm. Mon - Sunday with 2 consecutive days off (1 of those days always being a weekend day). Newton Abbot - £11.66 per hour.Temporary position with a real and achievable opportunity to become...

  • Holiday Advisor

    5 days ago

    Newton Abbot, Devon, United Kingdom T. Quality Ltd Full time €17,856

    Telephone Sales Advisor £17,856.00 per annum + bonuses 30 hours per week Monday to Friday 9.00pm Newton Abbot, Devon, TQ12 Office Based T Quality are a leading National Foodservice Wholesaler with 12 depots throughout the UK. Due to significant growth and success, we are currently looking for an enthusiastic and motivated Sales Advisor to join ourteam in...