Part Time Automotive Service Advisor
7 months ago
Experienced Service reception advisor required part time for busy family run, independent garage in Kingsteignton.
As a service reception advisor you will be responsible for:
- Ensure customer reception area is maintained to a professional standard at all times
- Highest standard of courtesy and professionalism when interacting with customers, suppliers and members of the public
- Provide the customer with accurate and timely information through each stage of the service process, ensuring expectations are met and exceeded
- Ensuring customers are aware of the service and repair work required to their vehicles
- Advise on estimated costs of repairs and work to be undertaken
- MOT and servicing scheduling
- Advise on timescales and collection arrangements
- Produce job cards on in-house computer system
- Accurately update customer and vehicle records
- Sending MOT and Service reminders
- Creating estimates and raising invoices
- Processing payments adhering to company procedures
- Sourcing and ordering of parts required
- Prioritising jobs efficiently
- Occasional assistance with collection/delivery of vehicles and parts
- Customer Focus - A friendly, welcoming and positive approach
- Good timekeeping
- Good understanding of the Microsoft Office products
- Excellent literacy skills including grammar and punctuation
- Strong attention to detail
- Ability to work autonomously and take initiative
- Planning and Organisation skills
- Familiarity of mechanical knowledge and relevant experience within the motor trade
Hours: Monday to Friday 9am to 3pm, Negotiable
**Job Type**: Part-time
**Salary**: Negotiable
Licence:
- Driving License (required)
**Job Type**: Part-time
Part-time hours: 30 per week
**Salary**: £15,600.00-£23,400.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Newton Abbot: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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