Bank Patient Services Advisor

4 months ago

Maiden Newton, United Kingdom Ammonite Health Partnership Full time

Starting salary from £10.42 with a view to move up to £10.73 following the successful completion of your probation period.

Pound Piece Surgery is in a quaint little village called Maiden Newton, a short drive from Dorchester and the surrounding areas. It is one of 3 Practices that make up the Ammonite Health Partnership, along with Tunnel Road Surgery and Bridport Medical Centre. Together with the help of our 7 Partners and 3 Salaried GP’s, we care for approximately 24,500 patients across the 3 sites. As we are a training practice, we support trainee doctors and medical students on a regular basis.

At Pound Piece Surgery, our team of 4 Patient Services Advisor’s provide an important first point of contact for our patients. Excellent customer service and an empathetic approach is key to ensure the patients’ healthcare journey is positive and stress free. A good working knowledge on IT and proficient keyboard skills are important, and necessary training will be given on the use of our clinical system.

As this is a Bank role, there are no guaranteed hours of work in any given week and any hours of work provided will be variable, so in some weeks you may not be required to work any hours. However, the details of your working hours will be provided by the Patient Services Manager.

The successful applicant should have the following attributes:

- Excellent customer service skills with an empathetic and friendly approach and the ability to work well under pressure.
- Flexibility to work morning and afternoon shifts and to provide cover for holidays and sickness as required.
- Strong IT skills and keyboard proficiency.
- Excellent communication skills (written and oral).
- Be a supportive and proactive team member who can liaise appropriately with other healthcare professionals.
- Ability to work as a team member and autonomously.
- Flexible and cooperative.
- Reliable.

**Job Summary**

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

**Primary Responsibilities**

The following are the core responsibilities of the patient services advisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Maintaining and monitoring the practice appointment system
- Process personal, telephone and e-consultations for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patient’s healthcare records as necessary
- Direct requests for information i.e. SAR, insurance / solicitors’ letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested

**Secondary Responsibilities**

In addition to the primary responsibilities, the patient services advisor may be requested to:

- Support colleagues, providing cover during staff absences
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- As required support the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Ordering and monitoring of stationery supplies
- Process payments for both prescriptions’ charges and non NHS services.
- Support the management of medical records in/out
- Hand out scripts

**Generic Responsibilities**

All staff at Ammonite Health Partnership have a duty to conform to the following:
**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-bein

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