Patient Service Care Co-ordinator

3 months ago


Sturminster Newton, United Kingdom The Blackmore Vale Partnership Full time

THE BLACKMORE VALE PARTNERSHIP Job Title Patient Service Care Co-Ordinator Reports to Patient Service Care Co-Ordinator Team Leader Location: The Blackmore Vale Partnership surgeries - Shaftesbury, Sturminster Newton & Marnhull Contract Type: Permanent / Flexible Hours per week Full Time / Part time Job Summary To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other practice staff. To ensure that accurate and appropriate patient information collected and maintained. To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team. Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated Healthcare agencies. Job Duties & Responsibilities As First point of contact for the Practice you should enjoy working with the general public and dealing with their enquiries, excellent customer service skills are therefore essential. The role includes but is not limited to; answering phones, navigating patients to the correct service/appointments, manning front desk, scanning, prescriptions, and other administrative tasks requested by the GPs/ Managers.

Maintain and monitor the practice appointments system. Deal with urgent phone calls as per Practice guidelines. Take messages and relay information to the appropriate member of staff. Front Desk Duties Process personal requests for appointments, visits and telephone consultations and ensure patients are directed to the appropriate healthcare professional.

Direct visitors to the correct place, ensuring they sign the visitors book on arrival and departure. Maintain and monitor the practice appointments system using the computer. Process repeat and acute prescription requests from patients, Pharmacies and online in accordance with practice guidelines. Register patients for on-line services.

Take in parcels, log in book, inform and deliver to the relevant person. Take in urine and other samples and deliver to the appropriate place. Deal appropriately with any forms handed in by patients. Keep the reception and administration area tidy and free from obstructions and clutter.

Record blood pressure readings on the patients notes, dealing with any high readings as per Practice protocol. Hand out any correspondence to the patients. Collect any money (cheque or cash) from patients for services provided, issuing receipts, and recording on the computer. Maintain and monitor the practice appointments system.

Administrative Duties Register new patients and temporary patients on the computer, making sure all the relevant paperwork is completed and new patient appointments are made. Provide clerical assistance to Practice staff, including photocopying and scanning. Provide an efficient scanning service. Update patients personal details on the computer.



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