Patient Care Co-ordinator

7 months ago

Newton Abbot, United Kingdom Albany Surgery Full time

**Job Summary**:
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

**Organisation**:
**Reports to**: Operations Lead

**Accountable to**: Practice Manager

**Key duties and responsibilities**:
The following are the core responsibilities of the Patient Care Coordinator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Assist with ongoing updates and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments, queries and prescriptions.

c. Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Clinically code data on the practice clinical system, SystmOne

g. Photocopy documentation as required

h. Assist with the process of data entry for new and temporary registrations and relevant patient information as required

i. Input data into patients’ healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

**Secondary responsibilities**

In addition to the primary responsibilities, the Patient Care Coordinator may be requested to:
a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Scan patient related documentation and attach scanned documents to patients’ healthcare records

d. Complete opening and closing procedures in accordance with the duty rota

e. Process requests from patients, carers, care homes for repeat prescriptions, ensuring they are processed accurately and efficiently.

f. Order and monitor stationery supplies

g. Produce, maintain and participate in the receptionist rota for lunch and out of hours cover

h. Deputise for colleagues with defined duties during periods of absence

i. Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

j. Identify and provide team training where required

k. Support the Senior management team with practice notice and display promotional material on the allocated noticed boards and in the waiting room

All staff at Albany Surgery have a duty to conform to the following:
**Equality, Diversity and Inclusion**

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons - it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

**Safety, Health, Environment and Fire (SHEF)**

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

- Health and Safety at Work Act 1974
- Environmental Protection Act 1990
- Environment Act 1995
- Fire Precautions (workplace) Regulations 1999
- Coronavirus Act 2020
- Other statutory legislation which may be brought to the post holder’s attention

**Confidentiality**

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in

  • Patient Service Care Co-ordinator

    7 months ago

    Sturminster Newton, United Kingdom The Blackmore Vale Partnership Full time

    THE BLACKMORE VALE PARTNERSHIP Job Title Patient Service Care Co-Ordinator Reports to Patient Service Care Co-Ordinator Team Leader Location: The Blackmore Vale Partnership surgeries - Shaftesbury, Sturminster Newton & Marnhull Contract Type: Permanent / Flexible Hours per week Full Time / Part time Job Summary To provide a point of contact for patients and...

  • Activities Co-ordinator

    7 months ago

    Newton Abbot, United Kingdom Mallands Care Ltd Full time

    We are looking for a co ordinator to join our Activities team at Mallands Residential Care Home. Our person centred Activities Team organise and plan daily activities for our 38 residents. You will contribute to the planning and organising of activities to entertain and enhance daily living, physical, social and emotional needs for each of our...

  • Activities Co-ordinator

    7 months ago

    Newton Abbot, United Kingdom Mallands Care Ltd Full time

    We are looking for a co ordinator to join our Activities team at Mallands Residential Care Home. Our person centred Activities Team organise and plan daily activities for our 38 residents. You will contribute to the planning and organising of activities to entertain and enhance daily living, physical, social and emotional needs for each of our...

  • Patient Service Care Co-ordinator

    7 months ago

    Sturminster Newton, United Kingdom The Blackmore Vale Partnership Full time

    **THE BLACKMORE VALE PARTNERSHIP** **Job Title** Patient Service Care Co-Ordinator (Admin) **Reports to** Patient Service Care Co-Ordinator Team Leader **Location**: The Blackmore Vale Partnership surgeries - Shaftesbury, Sturminster Newton & Marnhull **Contract Type**: Permanent / Flexible **Hours per week** Full time / Part time Up to 30 **Pay...

  • Patient Service Care Co-ordinator

    7 months ago

    Sturminster Newton, United Kingdom The Blackmore Vale Partnership Full time

    **THE BLACKMORE VALE PARTNERSHIP** **Job Title** Patient Service Care Co-Ordinator **Reports to** Care Co Ordinator Team Leader **Location**: The Blackmore Vale Partnership surgeries - Shaftesbury, Sturminster Newton & Marnhull **Contract Type**: Permanent **Hours per week** Full time / Part time Up to 30 **Pay Scale** **Job Summary** - To provide...

  • Patient Workflow Co-ordinator

    6 months ago

    Newton Abbot, United Kingdom Kingsteignton Medical Practice Full time

    **1 Part Time role available.** **Job Summary**:We are looking for a committed, enthusiastic, and highly motivated workflow coordinator to join our practice team. The main aim of the role is to manage the flow of all correspondence received by the practice such as hospital letters, reports, and patient communications that are passed to clinical staff for...

  • Hub Co-ordinator

    6 months ago

    Newton Abbot, United Kingdom Teign Housing Full time

    **Deadline**: 05/04/24 **Contract Type**: Permanent **Interview date**: 18/04/24 **Salary**: £28,836.84 per annum plus benefits **Hours**: Full time, 37 hours per week Newton Abbot, Devon TQ12 Lead the team that’s leading the way in transforming our tenants’ lives. Teign Housing is a successful social landlord employing over 90 ambitious, committed...

  • Care Co-ordinator

    7 months ago

    Newton Abbot, United Kingdom Superior Care Group LTD Full time

    **Care Coordinator** **Role Purpose** The post-holder will be responsible for all aspects of care provision including; development, and deployment of the care team, and managing the referral process from new enquiries to the completion of projects. The Care Coordinator will ensure the care team deliver outstanding personalised consultancy to all our...

  • Activities Co-ordinator

    6 months ago

    Newton Aycliffe, United Kingdom Gainford Group Full time

    Activities Coordinator **Covid vaccination is desirable but not essential** Job Summary To organise and co-ordinate programmes of recreation/therapeutic activities as part of an individually planned care programme approach for residents who choose to participate. **Responsibilities**: To liaise with Care teams in the design and scheduling of programmes...

  • Activities Co-ordinator

    7 months ago

    Newton Aycliffe, United Kingdom Gainford Group Full time

    Activities Coordinator **Covid vaccination is desirable but not essential** Job Summary To organise and co-ordinate programmes of recreation/therapeutic activities as part of an individually planned care programme approach for residents who choose to participate. **Responsibilities**: To liaise with Care teams in the design and scheduling of programmes...

  • Patient Care Co-ordinator

    8 months ago

    Newton Abbot, United Kingdom Albany Surgery Full time

    The full role and responsibilities are outlined in the attached job description. The job description is subject to ongoing review in partnership with the post holder.

  • Wellbeing Coordinator/activities Coordinator

    7 months ago

    Newton Abbot, United Kingdom Peninsula Care Homes Full time

    **Wellbeing Co-ordinator/Activities Co-ordinator at Coppelia House, our 30 bedded home in Moretonhampstead. Full or part time hours available to include alternate weekends.** **£10.80ph, £11.30ph at weekends** **Do you have a friendly smile and a warmth that will light up a day? Are you a good listener with a sense of humour? Would you choose kindness...

  • Customer Service Co-ordinator

    8 months ago

    Newton Aycliffe, United Kingdom Redditch Medical Full time

    Customer Services Co-Ordinator Training will be given Reports to Plant Manager - Internal voice-of-customer - Orderbook maintenance and review - Orderbook analysis/sales analysis - Order Status Updates, sent to Distributors - Order processing against forecast order, lead-times, and supply from stock? - Liaison with customer - quotes, supply of information,...

  • Patient Care Specialist

    4 days ago

    Newton Abbot, Devon, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    Career OpportunityWe are excited to offer a challenging and rewarding career opportunity as a Clinical Support Worker on Teign Ward at Newton Abbott Hospital. This role offers the chance to make a real difference in the lives of our patients and their families.About the JobIn this role, you will work closely with our nursing team to deliver high-quality...

  • Sales and Marketing Treatment Coordinator

    7 months ago

    Newton Abbot, United Kingdom My Dentist Full time

    As a result of growth in private revenue, we are looking for a Sales and Marketing Treatment Co-ordinator to join our friendly and experienced team in market town of Newton Abbott, join our thriving practice which boasts; Friendly and experienced team Extensive Private services including: Clear Aligners, Implants and Facial Aesthestics.  Easy to access,...

  • Care Assistant

    6 months ago

    Newton Abbot, United Kingdom Superior Care Group LTD Full time

    Here at Superior Care Group, we take great pride in caring for and supporting our service users. As one of the fastest-growing care providers in Devon we are currently expanding & looking for passionate, kind & caring individuals. We are offering £11.90 per hour for those working weekdays, on weekends we pay £12.30 plus the standard 32p per mile and usual...

  • Community Nurse Team Leader

    1 month ago

    Newton Abbot, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

    Job summary If you are passionate about providing high quality individualised patient care, enthusiastic about supporting patients' rehabilitation and increasing their independence and quality of life we would like to hear from you. You will provide holistic nursing assessment, high quality care, support, advice, and information to patients and...

  • Activities Co-ordinator

    6 months ago

    Newton Abbot, United Kingdom Coombes Wood House Full time

    Coombes Wood House is a 39 bed care home for people who suffer with dementia, we require an outgoing person to arrange and engage our residents with daily activities. We currently have 2 activity coordinators but are looking for someone who can join our team. Part time - We are hoping to find the right person who can be available to work evenings, 4pm-8pm...

  • Activities Co-ordinator

    6 months ago

    Newton Abbot, United Kingdom Coombes Wood House Full time

    Coombes Wood House is a 39 bed care home for people who suffer with dementia, we require an outgoing person to arrange and engage our residents with daily activities. We currently have 2 activity coordinators but are looking for someone who can join our team. Part time - We are hoping to find the right person who can be available to work evenings, 4pm-8pm...

  • Team Co Ordinator

    6 months ago

    Newton Abbot, United Kingdom Thera South West Full time

    Location: Newton Abbot Contract: Permanent Hours: Full Time Salary: Up to £27,534.58 Reference: 060671 Information: Driver is essential We are seeking a full time Team Coordinator to join a well-established and committed team in Thera South West At Thera South West every day is different, we go to work knowing that this is a chance to make incredible...