IT Service Desk Analyst
3 weeks ago
Futures Recruitment Services are supporting their client based in Central Milton Keynes who are seeking IT Support Analysts to join the busy IT support team.
You will manage all aspects of Installing, maintaining, and troubleshooting hardware and software according to company standards - reconfiguring existing systems or performing system upgrades as required.
This will require monitoring and escalating issues until resolution, closure, or handoff to a specialized support team.
**Key Responsibilities for the IT Support Analyst role**:
- Provides Service Desk Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems.
- Installs, maintains and troubleshoots hardware and software according to company standards - reconfigures existing systems and/or performs system upgrades as required
- Logs all issues with appropriate documentation as requested
- Route calls to appropriate support teams as per described troubleshooting steps
- Monitor and escalate issues until resolution, closure or the appropriate group has accepted
- Maintain current knowledge of support knowledge provided through training and the Knowledge Base
**Skills and Experience required for the IT Service Desk Analyst role**:
- This position will require the successful individual to provide technical support to users based in our European, Middle-Eastern, and African territories, therefore the shift pattern will be between Monday - Friday, between 7 am and 5.30 pm.
- Bachelor’s degree in computer science or equivalent is desired
- Experience of working within a similar capacity for a Service Desk / Call Centre.
- Technical Troubleshooting experience.
- Familiar with a variety of the field’s concepts, practices, and procedures
- Must have excellent verbal and written communication skills
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