IT Service Desk Analyst

3 weeks ago


Milton Keynes, United Kingdom Futures Recruitment Ltd Full time

Futures Recruitment Services are supporting their client based in Central Milton Keynes who are seeking IT Support Analysts to join the busy IT support team.

You will manage all aspects of Installing, maintaining, and troubleshooting hardware and software according to company standards - reconfiguring existing systems or performing system upgrades as required.

This will require monitoring and escalating issues until resolution, closure, or handoff to a specialized support team.

**Key Responsibilities for the IT Support Analyst role**:

- Provides Service Desk Support by supporting users in diagnosing, reporting and resolving or correcting hardware and software problems.
- Installs, maintains and troubleshoots hardware and software according to company standards - reconfigures existing systems and/or performs system upgrades as required
- Logs all issues with appropriate documentation as requested
- Route calls to appropriate support teams as per described troubleshooting steps
- Monitor and escalate issues until resolution, closure or the appropriate group has accepted
- Maintain current knowledge of support knowledge provided through training and the Knowledge Base

**Skills and Experience required for the IT Service Desk Analyst role**:

- This position will require the successful individual to provide technical support to users based in our European, Middle-Eastern, and African territories, therefore the shift pattern will be between Monday - Friday, between 7 am and 5.30 pm.
- Bachelor’s degree in computer science or equivalent is desired
- Experience of working within a similar capacity for a Service Desk / Call Centre.
- Technical Troubleshooting experience.
- Familiar with a variety of the field’s concepts, practices, and procedures
- Must have excellent verbal and written communication skills


  • Service Desk Analyst

    2 weeks ago


    Milton Keynes, United Kingdom Mercer Full time

    **Service Desk Analyst (1st Line/Tier 1) - Milton Keynes/Hybrid** **The company: Marsh** Marsh is a leader in insurance broking and innovative risk management solutions, we help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk with over 35,000 colleagues operatingin more...


  • Milton Keynes, Milton Keynes, United Kingdom Red Bull Racing Formula One Team Full time

    **Job Description**">We are seeking an undergraduate to join our IT Service Desk team as a Technical Service Desk Analyst. In this role, you will be responsible for providing excellent customer service and technical support to our team members. You will work on a variety of tasks, including troubleshooting technical issues, setting up new hardware and...


  • Milton Keynes, United Kingdom eRecruitSmart Full time

    We have an excellent opportunity for a 1st Line Service Desk Analyst to join this multi-award-winning cloud and managed services provider based in Milton Keynes. **About the company **Our Client serves organisations on a global scale and is renowned for designing and delivering game-changing technology solutions to some of the world’s leading businesses...


  • Milton Keynes, United Kingdom Human Capital Ventures Full time

    Our Client is a FTSE-250 business and globally recognised brand which has successfully disrupted its industry through digital innovation and thought leadership. They offer an extremely strong value proposition as a prospective employer, renowned for theirgreat company culture, work-life balance, competitive salaries, and comprehensive benefits package. If...


  • Milton Keynes, United Kingdom QA Ltd Full time

    **Employer description**: Xiria is a rapidly growing IT Managed Services Provider looking to strengthen our Service Desk operation through the recruitment of apprentices and experienced team members. **Overview**: We are seeking individuals who are enthusiastic about delivering the best IT support and solutions with high levels of customer service combined...


  • Milton Keynes, United Kingdom Acora Full time

    **Service Desk Team Leader Role**: To lead the day to day operations of the Service Desk ensuring that Service performance always meets targets. You will manage, develop, inspire and motivate the Service Desk Team to provide premium customer service and high-quality support services. You will work alongside the End User Computing Manager, interfacing over...

  • Service Desk Analyst

    1 month ago


    Milton Keynes, Buckinghamshire, United Kingdom identifi Global Resources Full time €24,000

    Service Desk Analyst Milton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham) Salary £24,000 per annum + benefits Unfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this role Are...


  • Milton Keynes, United Kingdom identifi Global Resources Full time

    Service Desk Analyst – Hybrid WorkingLocation: Milton Keynes (Tilbrook, near to Red Bull Racing HQ) Salary: £24,000 per annum + benefits + £150 additional weekend payWorking Hours: After the probation period, you will fall into a shift pattern of 7am-3pm or 11am-7pm, including 1 in 4 weekendsAre you passionate about delivering exceptional customer...


  • Milton Keynes, United Kingdom identifi Global Resources Full time

    Service Desk Analyst – Hybrid WorkingLocation: Milton Keynes (Tilbrook, near to Red Bull Racing HQ) Salary: £24,000 per annum + benefits + £150 additional weekend payWorking Hours: After the probation period, you will fall into a shift pattern of 7am-3pm or 11am-7pm, including 1 in 4 weekendsAre you passionate about delivering exceptional customer...


  • Milton Keynes, United Kingdom identifi Global Resources Full time

    Service Desk Analyst – Hybrid WorkingLocation: Milton Keynes (Tilbrook, near to Red Bull Racing HQ) Salary: £24,000 per annum + benefits + £150 additional weekend payWorking Hours: After the probation period, you will fall into a shift pattern of 7am-3pm or 11am-7pm, including 1 in 4 weekendsAre you passionate about delivering exceptional customer...


  • Milton Keynes, United Kingdom identifi Global Resources Full time

    Service Desk Analyst – Hybrid WorkingLocation: Milton Keynes (Tilbrook, near to Red Bull Racing HQ) Salary: £24,000 per annum + benefits + £150 additional weekend payWorking Hours: After the probation period, you will fall into a shift pattern of 7am-3pm or 11am-7pm, including 1 in 4 weekendsAre you passionate about delivering exceptional customer...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    Are you a skilled Service Desk Technician looking for a new challenge? We are seeking a talented individual to join our team at Air IT Limited.In this role, you will be responsible for handling escalated service requests and supporting the Technical Team. You will work as part of a team of seven, swiftly handling incoming calls to the Service Desk,...


  • Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full time

    Job DescriptionThe role of the IT Service Desk Analyst at Kuehne + Nagel AS is to provide timely and effective support to internal stakeholders, ensuring prompt resolution of IT-related issues and requests. This 1st/2nd line hybrid position involves coordinating responses, resolving incidents, and escalating complex requests to higher-level support groups as...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    Air IT Limited is a successful MSP with a strong reputation for providing excellent IT and Cyber Security services to local SMEs nationwide. We are now looking for a Technical Service Desk Engineer to join our team and contribute to our continued growth and success.The RoleIn this role, you will be responsible for handling escalated service requests,...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    Air IT Limited is a dynamic MSP that is constantly evolving and growing. We are seeking a talented 2nd Line Service Desk Engineer to join our team. As a key member of our service desk, you will be responsible for handling escalated service requests and providing top-notch support to our clients.ResponsibilitiesManaging all technical cases to ensure client...


  • Milton Keynes, Buckinghamshire, United Kingdom identifi Global Resources Full time €24,000

    Service Desk Analyst – Hybrid Working Location: Milton Keynes (Tilbrook, near to Red Bull Racing HQ) Salary: £24,000 per annum + benefits + £150 additional weekend pay Working Hours: After the probation period, you will fall into a shift pattern of 7am-3pm or 11am-7pm, including 1 in 4 weekends Are you passionate about delivering exceptional...


  • Milton Keynes, Milton Keynes, United Kingdom Red Bull Racing Formula One Team Full time

    **Job Description**We have an exciting opportunity for an undergraduate to join our IT Service Desk team based in Milton Keynes. You'll be responsible for delivering excellent customer service and providing communication skills that exceed our clients' expectations.As a first point of contact on the Service Desk, you'll be part of a team accepting IT-related...


  • Milton Keynes, UK, Buckinghamshire, United Kingdom identifi Global Resources Full time

    Service Desk Analyst – Hybrid WorkingLocation: Milton Keynes (Tilbrook, near to Red Bull Racing HQ) Salary: £24,000 per annum + benefits + £150 additional weekend payWorking Hours: After the probation period, you will fall into a shift pattern of 7am-3pm or 11am-7pm, including 1 in 4 weekendsAre you passionate about delivering exceptional customer...


  • Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full time

    Kuehne + Nagel AS is seeking an experienced Technical Help Desk Analyst to join our KN UK IT Team. This is a key role that requires delivering an efficient and professional service, meeting customer demands within agreed service levels and business priorities.Job DescriptionThis role involves coordinating appropriate responses to IT-related issues and change...

  • IT Help Desk Engineer

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    Air IT Limited is seeking a skilled IT Help Desk Engineer to join our team. This is an exciting opportunity for someone with experience in an IT helpdesk support role and knowledge of various IT systems.As a key member of our Service Desk, you will be responsible for handling escalated service requests and supporting the Technical Team. You will work as part...