Service Desk Technician

2 days ago


Milton Keynes, United Kingdom identifi Global Resources Full time

Service Desk Analyst – Hybrid Working

Location: Milton Keynes (Tilbrook, near to Red Bull Racing HQ)

Salary: £24,000 per annum + benefits + £150 additional weekend pay

Working Hours: After the probation period, you will fall into a shift pattern of 7am-3pm or 11am-7pm, including 1 in 4 weekends


Are you passionate about delivering exceptional customer service while growing your technical skills in a progressive, supportive environment? If so, this could be your perfect opportunity.


Our client, a world-class security and digital transformation solutions provider, works with some of the UK’s most secure clients, including the MoD, Police, and Government, as well as overseas and private sector companies. They’re looking to grow their collaborative Service Desk Team with an enthusiastic Service Desk Analyst.


What’s in it for you?

  • Hybrid working: Start office-based during training, then enjoy a hybrid schedule (3 days office, 2 days home).
  • Career development: Join a company committed to enhancing your skills with training, certifications, and hands-on experience.
  • Impactful work: Support cutting-edge technology and clients in highly secure sectors.
  • Additional pay: £150 extra for weekend shifts.


What you’ll do

  • Accurately log and manage incoming support requests on a Service desk ticketing platform
  • Deliver exceptional customer service and resolve 1st-line technical issues.
  • Escalate complex issues to the appropriate team members.
  • Collaborate with a close-knit team to ensure seamless operations.


What we’re looking for

  • At least 12 months of commercial Service Desk experience.
  • A customer-focused mindset, with strong communication and problem-solving skills.
  • Basic knowledge of:
  • Service desk operations and ticketing systems.
  • Operating systems (Office 365, Windows 10, MacOS).
  • IT technologies like MDM, virtualisation, networking, and antivirus software (Sophos).
  • An understanding of ITIL would be a bonus.


Important Information

To be eligible, you must:

  • Hold a UK passport or have 5 years of continuous UK residency (required for UK Security Clearance).
  • Pass background checks, including criminal, credit, and financial history reviews.


Ready to elevate your career?

Join a team where your skills will grow, your efforts will be valued, and your career will thrive.

Apply now to join this industry leader and make a real impact in a dynamic, secure environment



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