Front of House Supervisor

5 months ago


Bexhill, United Kingdom The Custom Cafe Full time

As the Front of house supervisor, you will be responsible for overseeing the daily operations of the front of house staff, ensuring exceptional customer service, and maintaining a positive and efficient work environment.

Weekend and some evening work is required, we are located on the A259 and although on a main bus route, your own transport is preferred.

**Duties**:

- Manage and supervise front of house staff, including servers, hosts/hostesses, and bartenders
- Train new employees on company policies, procedures, and customer service standards
- Monitor customer satisfaction and address any concerns or complaints in a timely manner
- Collaborate with the kitchen staff to ensure smooth communication and efficient food service
- Maintain cleanliness and organization of the dining area, ensuring compliance with food safety regulations
- Oversee inventory management, including ordering supplies and monitoring stock levels
- Implement strategies to increase sales and improve overall customer experience
- Conduct regular performance evaluations for front of house staff and provide constructive feedback for improvement

**Requirements**:

- Previous experience in a supervisory or management role within the restaurant, hotel, or hospitality industry for a minimum of 5 years - this is essential
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills to effectively interact with customers and staff members
- Knowledge of food safety regulations and best practices in food production
- Ability to work in a fast-paced environment while maintaining attention to detail
- Proficient computer skills for managing reservations, scheduling, and inventory systems

We offer competitive compensation based on experience.

If you are passionate about delivering exceptional customer service and have the skills necessary to lead a dynamic front of house team, we would love to hear from you.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Every weekend
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Supervising experience: 5 years (preferred)
- Restaurant supervisor: 5 years (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 5 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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