Receptionist

6 months ago

Bexhill, United Kingdom The Relais Cooden Beach-Front of House Full time

Working in this stunning lifestyle hotel, your role as the Part-time Receptionist/Lifestyle Host is to ensure that you provide the best first and last impressions that our guests receive and all important for ensuring they return time and time again.

This is a part-time position, minimum of 3 shifts per week, must be flexible to be able to work across a varied rota and occasional holiday cover.

A genuine passion to give excellent customer service, greeting our guests on arrival, giving that same hospitality as you would if you received a guest in your own home - giving a warm welcome, escorting guests to their rooms, offering them a welcome drink and checking they have all they need for a comfortable stay.

During those quiet moments during the day you may be taking reservations over the phone, completing general admin and giving guests information about the hotel and what services we can offer. You will have strong organisational skills and be comfortable to multitask with efficiency and friendless.

And when its time to say goodbye you ensure that all the correct billing details are in order and wish our guests a present onward journey.

Customer service experience is essential and previous Hotel Front Office, Reception experience is desirable. As you are the first and last impression our guest receive its very important that you are always friendly, helpful smart and presentable,

Must be available to work flexibility across a range of shifts from early, mid and late shifts and weekends.

**Please ensure you can reasonably commute to the Hotel (TN39 4TT)**

**You will have**:

- Amazing customer service skills, professional and friendly and wanted to go above and beyond our guests expectations.
- You will be a team player who supports in all areas to ensure the guests have everything they need.
- You will have great communication skills, both via the telephone and in person and be able to take direction.
- Professional disposition and appearance with excellent communication and interpersonal skills

**Benefits**:

- Up to £12.00ph, plus service charge and paid breaks
- 28 days annual (pro rata)
- Cycle to work scheme
- Team and company social events
- Meals on duty
- Uniform provided
- Excellent discounts across the Hotel portfolio
- Workplace pension
- Development and ongoing training
- **All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.**

INDFOH

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