Customer Host

4 days ago

Accrington, United Kingdom Fedcap Employment Full time

**Introduction**

Here at Fedcap Employment our vision and mission are to advance the social and economic wellbeing of disadvantaged people within our communities and over the next five years we aim to be the fastest growing UK employability business.

We are currently recruiting for a **Receptionist **to join our existing team in **Accrington.**

**The Role**

The Receptionist is responsible for providing general office administrative duties, answering first line participant queries and providing an excellent customer focused service, in a results driven environment.

**You will **
- Respond to first line enquiries from customers or colleagues, managing the arrival of participants on site and sign posting effectively to the relevant activity and colleague
- Be the Customer Service Champion for the office
- Administer petty cash and assist with associated payments
- Capture walk in referrals in a timely manner and work closely with branch engagement team to ensure referrals can be processed in line with agreed service level agreements (SLAs)
- Maintain the office job vacancies board and work closely with the branch employment services team, to ensure the board is renewed and kept current over the course of the working week.
- Collate “good news” stories working closely with Employment Advisers, Employer Consultants, and participants, liaise with marketing and social media teams to ensure these are shared internally and externally with relevant third-party organisations (e.g. Job Centres)
- Assist the team in ensuring a high level of customer engagement or re-engagement and ensure participant records are maintained to reflect contact or attempted contact made
- Locate and extract specified information from files, documents and records as requested to support analytical or reporting requirements and to support quality and compliance within branch
- Undertake any other duties, as required, appropriate to the post and delivery programme.

**Person Specification**

**About you**

Can you embrace our company values which are **Kindness, Respect, Integrity, and Innovation?**

**Experience, Knowledge and Qualifications**

**Essential**
- Experience of general office administrative duties
- Experience of answering first line customer queries and providing customer focused service delivery in a result driven environment
- The ability to build rapport and work effectively in a sometimes-challenging environment.
- Experience of appropriate IT systems including Microsoft office packages and databases.

**Desirable**
- Knowledge and experience of the employability sector and local labour market
- NVQ Level 4 Business Administration or working towards.
- Knowledge and experience of the employability sector and local labour market

**Key Competencies**
- Adaptability
- Results focused
- Customer centric
- Rapport building
- Resilience
- Quality & compliance.

**What else can we offer you?**
- You won’t work on weekends or bank holidays
- A monthly benefits scheme worth £500 with access to over 900 retailers
- A cycle to work scheme that is open all year long
- Laptop and mobile phone for every employee
- Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
- The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
- A two-week Induction and training programme
- Company annual leave, including a buy/sell scheme
- Free life cover
- Pension with a 4% match from Fedcap

**Equality, Diversity, and Inclusion**

IND3

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