Customer and Sales Advisor
2 days ago
People, Innovation and Talent are the core of our organization and we endeavour to commit to our people by providing exciting opportunities for development whilst ensuring we maintain a people focused culture, as we continue to expand. We have an exciting opportunity for a **Customer and Sales Advisor, **to join our team in Accrington
**Person Specification**
- A highly focused individual, a team player, willing to take initiative with the ability to own prioritise workload.
- Excellent interpersonal skills and ability to project manage, negotiate and work successfull
- Excellent written and spoken English.
- Strong IT skills, including Microsoft Office.
**Benefits**
- Salary £21,000 - £22,0000
- Company Bonus Scheme
- Performance Bonus Scheme
- 25 days plus 8 bank holidays
**Role**
**Auction Logistics activities**:
- Training franchisees on the Auction Logistics processes
- Scheduling and allocating auction sales within using our inhouse systems, ensuring items are categorised prior to the sale date
- Monitoring and reporting on the accuracy of the categorisers
- Ensuring that franchisees check the pricing before the sale date and actioning any legitimate amendments
- Ensuring that customer POA (Price On Application) pricing requests are responded to, meeting or exceeding pre-defined service levels
- Ensuring that all other customer service requests in relation to “Auction Logistics provided by Mail Boxes Etc.” are responded to
**Mailbox activities**:
- Process and automate mailbox renewals, ensuring customers pay the correct rates for services provided, including fees for any additional services (e.g. registered office hosting)
- Process non-compliant mailbox customers, in-line with company policy
- Cancel mailbox services at customers request, in-line with company policy
- Provide support to online mailbox customersGeneral activity:
- Providing analysis and inputting on the continuous improvement of the systems and performance of the division
- KPI reporting, including but not limited to; Sales income per store Mailbox status (e.g. live, on-hold, terminated) New and cancelled customers and non/late payers Auction Logistics monthly sales data
**Salary**: £21,000.00-£25,000.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Accrington: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Customer support: 2 years (preferred)
Work Location: Hybrid remote in Accrington
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