Digital Category Merchandiser

Bensons for Beds is looking for a new Digital Category Merchandiser to join our Digital team based in Accrington.

Working on a Full time basis, your role will be to manage all Bensons for Beds pages within you assigned categories, ensuring all products are displayed in the right way, making it easy for our customers do their own research before buying their perfect bed.

**Who do we want?**

Along with having good experience in Digital Category Merchandising and a passion for our products and customers, we also want someone who has:

- Advanced knowledge of Excel and good knowledge of Microsoft Office.
- Previous experience in on site merchandising and product management.
- Experience using analytic tools such as google analytics is preferred but not essential.
- Exceptional time management skills with an ability to manage multiple tasks prioritise workload and achieve deadlines.
- Strong written language skills with excellent attention to detail.
- Confident, with the ability to work cross functionally.
- Highly analytical, commercially astute and numerate.
- Strong inter-personal skills with an ability to influence stakeholders.
- Good communication skills, a proactive approach and a “can do” attitude.

**So what will you do?**

You’ll provide an excellent user experience by ensuring that products are categorised accurately, allowing our customers to find their ideal “Pillow Palace” and other products quickly with the aim to increase conversation. You will also:

- Be responsible for the accuracy for the lifecycle of products, including set up, pricing, categorisation, ranking, upsell / cross sell online.
- Improve existing product listings and support the launches of new product collections.
- Manage and execute all trading activity aligned with the promotional calendar.
- Support with daily reviews across all websites, auditing product information, categorisation and promotional messaging.
- Support with capturing relevant sales data which will contribute in improving customer experience and conversion and to support the requirement to drive sales and margin.
- Monitor the market to fully understand any trends and opportunities in order to optimise product listings, increase traffic and improve conversion.

**What will you get?**

**Along with a competitive salary of between £24,000, we host a catalogue of benefits These include**:

- Employee discount scheme for Bensons products
- Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more)
- Unum Income Protection - for peace of mind if you’re off work long term due to illness
- Pension scheme - provided by Legal & General
- Discounted Gym membership
- Cycle to Work scheme
- Annual leave buy & sell scheme - you can top up your holiday entitlement or sell unused days to suit you
- Enhanced maternity and adoption leave
- Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics)
- Learning and development programmes to gain new knowledge and skills
- Career progression - access to internal opportunities to build your career within Bensons for Beds

**Who do we want?**

We are looking for an experienced Customer Service Team Leader to coach and motivate your team with pride, passion and a positive ‘can do’ attitude.
Someone who’s devoted, driven and daring
- Previous experience of working in a contact centre environment
- Previous Experience of working within a multichannel operation, including live chat
- Experience of Managing or supervising a customer service team
- Ability to coach, develop and mentor your team both as a group and individually.
- Understanding of phone systems and hot to manipulate to generate best performance
- Ability and willingness to work with and communicate with a diverse team.