Pcn Support Administrator

5 months ago

Bollington, United Kingdom The Middlewood Partnership Full time

The Middlewood Partnership is a GP Practice and Primary Care Network of 33,500 patients, established in April 2019. We operate from four sites across Bollington, Disley and Poynton. At Middlewood we are committed to: Providing high quality, sustainable, General Practice care from premises in Bollington, Disley and Poynton Providing services that are joined up with other health, social care and voluntary providers Retaining valued well trained, motivated and enthusiastic staff Continuing to be at the forefront of offering excellence in education and training for inter-professional staff Developing specialist services and care that are provided for patients registered with the practice across the geographical are of Bollington, Disley and Poynton Participating in research that is relevant and beneficial to our patients This is a unique opportunity to join our Systems and Digital team working across Bollington, Disley and Poynton as a PCN Support Administrator. We are always looking to invest in our teams and the organisation with a structured focus on great people.

Dealing with incoming patient feedback and complaints, ensuring that these messages are communicated appropriately to relevant people and in a timely manner Gather and record progress & outcome of feedback and complaints Seeking information from stakeholders and external parties as requested by the team. Responding to requests for information/action. Including referral to appropriate senior staff, particularly in confidential and/or sensitive situations. Continually monitoring, reviewing and where appropriate suggesting and implementing changes to improve the working practices and systems.

Engaging with the wider team and attending team meetings as appropriate. Collate reported incidents, ensuring that they are distributed appropriately and keep record of progress and outcome. Health, Safety and Security All employees have a duty to report any accidents, complaints, defects in equipment, near-misses and untoward incidents, following Partnership procedures To ensure compliance with Health and Safety legislation at all times, including COSHH, Workplace Risk Assessment and Control of Infection Data Quality All employees are reminded about the importance of Data Quality and staff should make themselves aware of both departmental and corporate objectives for Data Quality Data Quality forms part of the appraisal and objective setting process for staff responsible for data entry and data production; staff should ensure that they adhere to policies and procedures at all times. Failure to do so may result in disciplinary action being taken Information Governance Middlewood is registered under the Data Protection Act 2018.

The post holder will comply with the Data Protection Act and the Access to Health Records Act and the practice policies regarding information governance at all times You must not at any time use the personal data held by the practice for a purpose not described in the Register entry or disclose such data to a third party If you are in any doubt regarding what you should and should not do in connection with the Data Protection Act, then you must contact the Caldicott Guardian, the Governance Lead or Medical Director Ensure that information and data governance relating to peoples data is processed to all relevant standards such as the General Data Protection Regulations Valuing Diversity and Promoting Equality You must comply with all relevant policies, procedures and training on valuing diversity and promoting equality Training Employees are required to take responsibility for their own and their staffs development All employees have a duty to attend all mandatory training sessions as required by the Partnership Safeguarding All employees have a duty and a responsibility to protect adults at risk and to safeguard children We would expect the individual to have a good working knowledge of safeguarding policies and procedures Confidentiality All dealings within Middlewood remain strictly confidential and the post holder would be expected to maintain this confidentiality at all times You will have access to confidential information relating to practice business and to individuals. You are required to exercise due consideration in the way you use such information when carrying out your duties Should you have any doubts regarding the use of information in carrying out your duties, you should seek advice from Partners before communicating such information to any third party. Any breaches of confidentiality will be considered as a disciplinary matter and could lead to dismissal Job Description This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with the position.

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