Customer Service Assistant
3 weeks ago
**Customer Service Assistant**
Paying 22-23k depending on experience, hybrid working hours once fully proficient, 20 days holidays + bank holidays, Pension, life assurance, Westfield healthcare cash plan.
Working hours are from 8.30 am to 5 pm Monday to Thursday; 8.30 am to 4 pm Fridays.
We wish to recruit a Customer Service Assistant to work alongside our Internal Sales Department and Sales Co-ordination Department, who has good customer service experience and would like to broaden their responsibilities to include key accounts.
**Responsibility of Customer Service Assistant**
- Customer query handling concerning products, order status, requests for collections andaccounts receivable status.
- Quotations handling, including special products.
- Update of the customer relationship management (CRM) database with pricing and notes as necessary
- Project coordination of order and customer care activities in relation to designated key accounts.
**Requirements of Customer Service Assistant**
- A good telephone manner
- Strong customer service experience,
- Relishes the opportunity to join a small, busy team and enjoy wide customer service responsibility
INDG
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