Internal Sales

**Account Handler / Customer Service Advisor / Sales Support**

**Objective**

To provide comprehensive customer service support to the company's customer base, both direct and online customers

**Overview**

The role encompasses the management of existing customers, principally the receipt of orders, query and compliant handling, and regular outbound communication in order to grow sales through upselling and product gap fill.

All customer interactions will be managed through our Hubspot CRM system and Merlin Order system.
- Entering orders onto Merlin system
- Upsell to customers on inbound (telephone) order capture
- Outbound calls to customers to follow up offers and range extend
- Outbound calls in support of marketing activity
- Preparation of customer quotations
- Provision of product advice (including product specifications, MSDS sheet, etc)
- Provision of reports as required by customer (in conjunction with IT department)
- Facilitating provision of samples (in conjunction with purchasing department)
- Maintenance of customer records on sales systems
- Query handling (progress of order, account balance and complaint handling)
- Participation in regular sales meetings

**Training**

Full in-house process and computer skills training, as well as external sales-based training will be given

**Skills and experience**

**Skills required include**:

- Ability to work with computers
- Good communication
- Numeracy
- Personable and enthusiastic
- Willingness to work as part of a team
- Happy to work to deadlines

**Salary**

£26,000 per annum Monday to Thursday: 8:30 to 17:00 hours. Friday: 8:30 to 16:00 hours

**Benefits**

Pension, life assurance, Westfield healthcare cash plan

**Keywords**

Internal Sales, Customer Service, sales order processor, Account Management, account manager, Sales Coordinator, Sales Administrator, Supply Chain Coordinator

INDG