UK Service Engineer

2 weeks ago

Southam, United Kingdom CRC Recruitment Ltd Full time

UK Service Engineer

£35,000 to £40,000 Per Annum

Working hours:

0730 – 1600 Mon to Thurs

0730 – 1230 Fri

Benefits:

Company Vehicle, Mobile Phone, Healthcare, Pension, 25 days holiday plus Bank Hols

This is a permanent role

My client is seeking a UK Service Engineer who can visit customers across the UK and resolve issues / provide training. Based at Southam but travel out to business units and dealerships when required. A mechanical skill set is essential, and you will also be used to dealing with customers.

Reporting to:

Quality Manager

Purpose:

The UK Service Engineer will enhance our customer experience. Improving the customers’ awareness through training and providing technical support in the event of faults and / or warranty issues.

Main Duties & Responsibilities

* Understand the customers needs and provide the appropriate service

* Troubleshooting company products & equipment

* Providing remote and onsite technical support to customers in line with KPI’s/SLA’s

* Gather fault / warranty related data

* Compile product quality issues, communicating issues to the internal quality teams to drive product enhancements

* Provide training to customers to ensure standards are met during product installation and enhance the customers understanding of product usage

* Complete all necessary administrative tasks associated with a service visit (in advance & following the call

* Following service visits, complete the necessary internal debriefing and follow up tasks (when necessary)

* Support with set up and dismantling of trade shows and act as a Brand Ambassador providing technical support during trade shows

* Carry out audits at our OEM and Aftermarket Dealer networks in line with KPI’s/SLA’s.

* Maintaining a thorough working knowledge of company products & systems, new and existing

* Any additional duties as and when required.

Key Requirements:

* Full clean driving license and the ability to travel frequently often at short notice

* Proven ability to work independently and to deadlines

* Excellent communication & interpersonal skills

* Proven problem solving & analytical skills

* Strong customer service skills

* Ability to handle high pressure situations

* Commercial awareness

* Demonstrable technical aptitude

CRC Recruitment are a leading Midlands based recruitment consultancy covering vacancies across the UK. We have been established since 2003 and have a reputation for high service standards to both candidates and clients. We supply permanent or temporary staff to all areas of business covering a variety of different industry sectors

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