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Service Desk Rep

3 months ago

Crewe, United Kingdom Lumen Full time

About Lumen

The Role

Based out of our Crewe office, you will be working as part of a team within the EMEA Service Desk function supporting Lumen’s corporate technology customers who consume a diverse range of products from Lumen’s Global Portfolio.

The Main Responsibilities

Be able to evidence strong customer service skills and the ability to communicate both in written and verbal format at varying levels of seniority both internally and externally.

Proven ability to adjust and thrive in dynamic changing environments whilst maintaining a positive and engaging outlook this is essential alongside a passion to improve the Customer Experience at all touch points.

Lumen are a leading-edge technology company, intrinsic and essential to the role is a passion to understand the various solutions we delivery and support for our customers on this basis a sound understanding of IP, voice and Unified Communications is a strong advantage for this role.

Requisition #: 326206

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If t is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture w everyone is welcome and every voice is heard. A culture w people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment w people can genuinely thrive.