Medical Records Clerical Officer

2 weeks ago


Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

Are you looking for a physical challenge where you can make a difference for our patients? If so this role may be a perfect opportunity for you.

Mid Cheshire Hospitals NHS Foundation Trust has a clear vision: “To deliver excellence in healthcare through innovation and collaboration”. The Medical Records department forms part of the Diagnostics and Clinical Support Services Division.

We are looking for an enthusiastic and self-motivated Band 2 Clerical Officer to join our busy Medical Records Library Department at Leighton Hospital. The post holder will provide general administrative duties alongside being responsible for storage, retrieval and management of patient health records.

We are looking for excellent communication and organisational skills together with a confident and pleasant telephone manner. Good IT skills as well as a keen eye for detail and ability to multitask are skills that are vital in this busy role.

This post is a full time permanent post working 37.5hrs per week, working Thursday to Monday between the hours of 6am-2pm

This is a physically demanding role.

The Medical Records Library provides health records for the clinical teams with approximately 23,000 patient records requested on a monthly basis and 29,000 returned to the Library in the same time frame.

The teams within Medical Records provide the following functions:

- Appointments
- responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. This role is desk based.
- Reception
- welcoming patients to the hospital, reviewing key patient information is entered accurately within the patient administration system and confirming attendance/rescheduling urgent follow-up appointments. This role is desk based.
- Call Centre
- a central contact centre that manage telephone queries from patients/ carers and requests to rebook appointments. This role is desk based.
- Library
- responsible for storage, retrieval and management of patient health records. This role can be physically demanding.

**Successful applicants will need to demonstrate**:

- Excellent communication skills
- Customer service experience
- Computer literacy
- Self
- motivation
- Good organisational skills
- Ability to pay attention to detail

At times of high patient demand, there may be a need to work flexibly across different teams within the department.


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