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Night Front Office Agent

3 months ago

Manchester, United Kingdom Lighthouse Hotel Management Full time

We have a fantastic new vacancy for a **Night Front Office Agent** at **The Reach at Piccadilly, a Tribute Portfolio by Marriott Hotel**

**About The Reach at Piccadilly**:
Welcome to The Reach at Piccadilly, the newest and most exciting addition to Manchester City Centre's vibrant hospitality scene. Opening its doors in 2024, The Reach is a 215-bedroom hotel that combines contemporary design with exceptional service. As part of the renowned Tribute Portfolio by Marriott, we strive to create unforgettable experiences for our guests, ensuring they feel valued and inspired from the moment they step foot into our hotel. Join our team as a Night Front Office Agent and be part of our exceptional hotel experience that will leave guests in awe

As the Night Front Office Agent, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk throughout the night.

**Responsibilities**:

- Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors. Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
- Guest Engagement: As a face of our hotel, you will greet each guest with a smile, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable.
- Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
- Collaboration: You'll collaborate closely with various departments, namely the day time reception team. Providing a full update and handover to the day time team, you will allow for seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.

**Requirements**:

- Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficient computer skills, including knowledge of hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

**Perks and Benefits**:

- Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
- Enhanced benefits for all employees - including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform and Meals provided on duty
- Death in Service benefit for contracted employees
- And many more great benefits