Front Office Representative

2 months ago

Manchester, United Kingdom Motel One Manchester-Piccadilly Full time
Front Office Agent Job Description

We are seeking a highly skilled and enthusiastic Front Office Agent to join our team at Motel One Manchester-Piccadilly. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing top-notch customer service.

Key Responsibilities:
  • Manage guest arrivals and departures, ensuring a warm and welcoming experience
  • Process bookings, overbookings, and options with accuracy and efficiency
  • Handle invoicing, payments, and cash transactions with precision
  • Perform organizational and administrative tasks, including managing no-shows and responding to guest inquiries
  • Collaborate with cross-functional teams to drive business growth and improve guest satisfaction
Benefits:
  • Bonus program: Earn bonuses based on guest satisfaction ratings
  • International career opportunities: Explore career advancement opportunities within our global network
  • Staff discounts: Enjoy exclusive staff rates at our hotels across Europe and the USA
  • Personal and professional development: Participate in comprehensive onboarding, annual training, and coaching programs
  • Celebrate with the team: Join us for social events, parties, and team-building activities
Requirements:

To succeed in this role, you will need:

  • A completed apprenticeship in the hotel trade or relevant professional experience
  • Excellent hosting skills, quality awareness, and a passion for the hotel industry
  • Strong communication and teamwork skills, with a solid command of English
  • A willingness to adapt to changing situations and priorities

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