Night Front Office Manager

1 month ago

Miles Platting Greater Manchester, United Kingdom Clayton Hotel Manchester City Centre Full time
Position Overview:

The Night Front Office Manager plays a crucial role in overseeing the operations of the Front Office Department during night shifts. This position is essential for ensuring that all guest interactions are handled with the utmost professionalism and care.

Key Responsibilities:
  • Welcome all guests with a genuine, warm, and friendly demeanor upon their arrival and throughout their stay.
  • Support the achievement of targets related to guest satisfaction metrics, quality assessments, and operational standards.
  • Assist in the effective management of front office operations to ensure seamless service delivery.
  • Collaborate with the management team to foster a positive and motivated work environment.
Qualifications:
  • A minimum of 12 months of experience in a comparable position.
  • Strong organizational abilities with a proven track record of overseeing and delegating tasks effectively.
  • A personable and approachable attitude when interacting with both guests and team members.
  • Capability to work independently as well as collaboratively within a team setting.
Company Culture:

At Clayton Hotel Manchester City Centre, we are committed to fostering a supportive and inclusive workplace. As part of our ongoing growth, we are dedicated to investing in our team members and providing opportunities for professional development.

We uphold our core values of respect, service excellence, and individuality, ensuring that every team member has the chance to thrive and contribute meaningfully to our success.

We offer a range of recognized training programs designed to enhance both personal and professional growth, creating a fair and encouraging environment for all employees.

Clayton Hotel Manchester City Centre is an Equal Opportunities Employer.

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