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Front Office Operations Manager

2 months ago

Manchester, United Kingdom Millennium Hotels UKEU - Careers Full time

Job Summary:

The Copthorne Hotel Manchester is seeking a highly skilled and experienced Front Office Manager to lead the successful operation of Reception and Nights. As a key member of our team, you will be responsible for ensuring the smooth management of the Front Office operation, maintaining a culture of friendly and efficient service, and providing a high standard of training to the team.

Key Responsibilities:

  • Ensure the smooth management of the Front Office operation, including days and nights shifts
  • Maintain a culture where friendly and efficient service is delivered consistently
  • Ensure all policies and procedures are followed consistently
  • Provide a high standard of training to the team, conducting regular job chats and supporting them to deliver exceptional standards
  • Participate in Duty Management shifts, as required

Requirements:

  • An experienced Front Office/Reception Manager with excellent knowledge of Front Office procedures and systems
  • A proven track record in Front Office Management/Senior supervisory experience in a quality hotel
  • The ability to lead and effectively manage the Front Office team

About Us:

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng's Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it.

What We Offer:

  • A competitive benefits package, including a cash health plan cover option, career development pathways, and regular salary reviews
  • Employee discounted accommodation and F&B discounts worldwide
  • Life assurance, where applicable
  • Apprenticeship/placement/training opportunities
  • Meals provided on duty
  • Free/subsidised car parking
  • Social events, wellbeing, and team activities
  • Length of service-related holiday scheme
  • Recommend a friend scheme, where eligible