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Front Office Manager

2 months ago

Manchester, United Kingdom Millennium Hotels UKEU - Careers Full time

The Copthorne Hotel Manchester has an exciting opportunity for a Front Office Manager. The successful applicant will have overall responsibility for the successful operation of Reception and Nights.


For you:

We offer a competitive benefits package including:

  • Cash Health Plan cover option
  • Career development pathways and regular salary reviews
  • Employee Discounted Accommodation and F&B discounts worldwide
  • Life Assurance, where applicable
  • Apprenticeship/Placement/Training opportunities
  • Meals Provided on Duty
  • Free/subsidised car parking
  • Social Events, Wellbeing and Team Activities
  • Uniform
  • Length of Service related holiday scheme
  • Recommend a Friend Scheme, where eligible



Front Office Manager responsibilities include:

  • Ensuring the smooth management of the Front Office operation – days and nights
  • Maintaining a culture where friendly and efficient service is delivered consistently
  • Ensuring that guest queries/issues are resolved effectively and in a timely manner
  • Providing excellent communication with all departments
  • Ensuring all policies and procedures are followed, consistently
  • Providing a high standard of training, conducting regular job chats and supporting the team to deliver exceptional standards
  • Being fully aware of Health & Safety and emergency procedures.
  • Participating in Duty Management shifts, as required


What are we looking for?

  • An experienced Front Office/Reception Manager with excellent knowledge of Front Office procedures and systems, e.g., OPERA
  • A proven track record in Front Office Management/Senior supervisory experience in a quality hotel
  • A positive, ‘can do’ attitude and the drive and determination to succeed
  • The ability to lead and effectively manage the Front Office team
  • Excellent communications skills



About The Hotel:

The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.


About The Group:

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.


We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.