Administration Assistant

6 months ago


Kingston upon Hull, United Kingdom Fresh Start UK Debt Management Ltd Full time

**Administration Assistant**

Fresh Start UK is a leading Debt Advice Company based in Hull's city centre. We were established in 2009, specialising in providing personal debt advice tailored to individual needs and have helped over 12,000 UK Consumers in debt. We are authorised and regulated by the Financial Conduct Authority.

**The Role**

You will be responsible for offering administration support to all departments in the Company’s business operations. This role involves directing liaising with creditors and working closely with our Accounts Management team to ensure the continued smooth running of the client’s debt management plan.

**Key Responsibilities**:

- Deal with ongoing and outgoing creditor calls
- Managing personal diaries within business SLA
- Opening, scanning, and uploading all posts including creditor and client correspondence
- Managing and responding to creditor queries
- Assisting with client overflow calls from the main telephone line
- Completing stock checks
- Meet and exceed business KPI's and SLA's
- Uploading documents to our CRM database
- Compliant checks on customer proofs
- Distributing and working creditor spreadsheets
- General office management
- Duties defined by the Company

**Experience and Key Skills**:

- Experience in an administration role is preferred but not essential
- Experience working in a fast-paced environment is preferred but not essential
- Experience with Microsoft office packages is desired
- A good understanding of Data Protection
- A keen eye for detail
- Displays great problem-solving skills
- Confident telephone manner
- A strong desire to learn about our industry and business
- Excellent communication and fact-finding skills
- Positive attitude and willingness to overcome obstacles

**Benefits**:
We have worked hard to create an inclusive, energetic, positive team where all colleagues feel valued. These include:

- Excellent office environment - Very friendly and supportive colleagues
- Casual dress when in the office
- Continuous training and regular feedback
- Bonus scheme
- Pension Scheme
- Sick pay scheme
- Healthcare cash plan (covering Dental, Eyecare, Mental Health, Physio & More)
- Free hot and cold drinks
- Social events with various team/ Company activities taking place over the year
- 25 days holiday per year plus bank holidays on the successful completion of your probationary period.

**Location** - Lowgate, Hull City Centre

**Hours: - **37.5 hours per week Monday to Friday.

**We are looking for an applicant who can start immediately.**

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From £19,250.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

COVID-19 considerations:
Weekly Covid risk assessments are undertaken with a full colleague Covid-19 secure policy in place.

Work Location: In person



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