Student Advisor

2 weeks ago

Cambridge, United Kingdom Cambridge Education Group Full time

**Who are we looking for?**

We are currently looking for a new **Student Advisor **to join our CEG Digital division.

**The role is on a full-time, permanent basis. The location for this role can be either in Cambridge or Newcastle, United Kingdom (please ensure you mention the preferred location).**

As members of the CEG Digital Student Retention team, our **Student Advisors** are dedicated to supporting and enhancing student experience. They ensure that our global community of online learners can take advantage of all the relevant support available throughout their journey. They achieve this by working closely with staff at our partner institutions, including academic teams and student support services (e.g. Wellbeing, Accessibility and Employability) to effectively guide students to the appropriate team or service.

Our courses have multiple intakes per year, and you will guide new students through this critical enrolment period offering support and responding to any queries to ensure all students have a positive experience from the outset.

**Key responsibilities**:

- Support an excellent student experience by answering non-academic student queries, escalating to other teams where necessary, and providing advice including, but not limited to:

- Signpost student to a range of specialist University Services where relevant (e.g. Wellbeing, Employability, Accessibility or other support services)
- Maximise retention rates by proactively contacting students if there is a perceived problem and maintaining regular contact with students even if there are no issues signposted.
- Work collaboratively across teams including, university services and faculties, academics, and sales to ensure an exceptional student experience.
- Monitoring student activity via CEG Digital and partner systems, for example the Virtual Learning Environment and other data collection tools.
- On occasion attend face-to-face events nationally and internationally to socialise the cohort.

**Aspects we will be looking for**:

- Excellent interpersonal skills and ability to communicate effectively and confidentially, verbally and in writing
- Excellent organisational skills
- Strong working knowledge of Microsoft Office, in particular Word, Excel and Outlook, and experience of working with a wide variety of computer systems and packages
- Ability to work under pressure, maintain attention to detail and prioritise workload in a busy office in order to meet deadlines
- Ability to build rapport with a diverse range of colleagues and customers

**Why you will love working here?**

Working in our CEG Digital team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners around the world. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop. The post-holder will work closely with team members at our partner institutions, including academic teams.

Join a respected, global education organisation that provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.

**What does CEG Digital do?**

Working closely with our partner universities, CEG Digital helps create, market and deliver part-time online and blended University programmes to students around the world. We use cutting-edge technology, sector-leading pedagogy, and first-class student support to provide an outstanding educational experience. CEG Digital is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.

**Benefits**:

- Private Medical Insurance
- Life Assurance cover
- Perkbox (includes hundreds of discounts)
- Salary sacrifice Car Leasing Scheme from Tusker
- Salary sacrifice Cycle to Work scheme
- Salary sacrifice Technology Purchasing Scheme
- Employee Assistance Program (EAP) - giving caring and compassionate support to all staff, as well as dedicated
- Mental Health & Wellness Champions
- Discounted rates on Master’s degrees with CEG Digital
- Partner Universities (25% off)

**Pension** - Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.

**Holiday **- Enhanced holiday of 25 days plus U.K bank Holidays.

**Job Types**: Full-time, Permanent

**Salary**: £21,850.00-£26,400.00 per year

**Benefits**:

- Company pension

Work Location: In person

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