Senior Administrator

6 months ago


Worthing, United Kingdom Equiniti Full time

Management Level

H

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are **TRUSTED **to deliver on our commitments, **COMMERCIAL **in building long term value, **COLLABORATIVE **in our approach and we **IMPROVE **by continually enhancing our skills and services. **There has never been a better time to join EQ.**

**Role Summary**

To provide administration services in the various operational teams within EQInvest (IS Operations, Postal Share dealing and Corporate Sponsored Nominee) - in order to deliver a quality service to customers / clients in line with agreed service standards. The teams are responsible regulated processing activities for both onshore processing & supporting the offshore team

**Core Duties/Responsibilities**
- Meeting targets for accuracy, quality and volume and agreed service levels
- Satisfactory resolution of queries (self)
- Achievement of agreed business objectives/service standards
- Contribution to team service levels
- Willingness to contribute to wider department objectives
- When required provide project support ensuring own deliverables are on time and to specification

**Core Competencies**

**Providing Excellent Customer Service**:

- Delivers courteous and prompt service
- Delivers what has been promised
- Develops excellent understanding of individual customer needs and concerns
- Takes personal responsibility for resolving customer concerns
- Strives to exceed customer expectations
- Treats each contact with customer as an opportunity to impress them with the service offered
- Presents a good image of the company to customers

**Delivering Business Results**:

- Applies skill, effort and judgement to get the job done
- Ensures own role and objectives are clear
- Identifies opportunities to develop business and meet customer needs
- Redirects own time and resources to ensure objectives are met Communication
- written and oral
- Working with others / team player
- Commercial Awareness

**Skills & Knowledge and Qualification**
- Self organisation, Self motivation
- Ability to learn new tasks with mínimal supervision
- Ability to plan tasks and keep to timescales
- Ability to identify system/process improvements
- Good communication skills (both written and oral)
- Organisational Awareness, Environmental Awareness
- Procedural/Product/Specialist Knowledge

**What We Offer**:

- **Save For Your Future**:

- Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- **All Employee Long Term Incentive Plan (LTIP) **- Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- **Health and Wellbeing **- Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- **Employee discounts **- Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- **Flexible Benefits **- The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- **Time Off **- Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.


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