Customer Service Advisor
2 days ago
Company description:
Exertis UK
Job description:
**Your Day-to-Day as a Customer Service Advisor**
- Customer delivery enquires - involving consulting with Couriers, Sales, Credit, Warehouse Teams (multi-sites) to ensure prompt resolution in line with KPI's.
- Chasing open RMAs (Return Merchandise Authorisation) with Customers or Warehouse Team in line with KPI's.
- Raising return and replacement sales orders.
- Processing carrier claims in line with Service Level Agreements.
- Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct.
**Role Requirements**
- Attention to detail - able to report, analyse and interpret data and present back to a varied audience.
- Organisation skills - able to plan and prioritise time to deal with conflicting priorities.
- Computer literate, with a strong working knowledge of Microsoft Excel/Word.
- Self-motivated with a positive outlook, always willing to rise to a challenge.
- Ability to manage large volumes.
**What’s in it for you?**
It’s important to us that our people love what they do and in turn we put together a benefits package that rewards a job well done. We’ll give you:
- 23 days holiday from start increasing up to a maximum of 27 days with length of service
- Access to a Cash plan provided by Healthshield
- Income protection scheme (including access to a wellness early intervention scheme)
- Access to cycle to work scheme
- Employee assistance programme
- Death in service
- Holiday purchase scheme
- Loyalty award at key service milestones
- Enhanced, Maternity, Shared Parental, Paternity and Adoption pay
We value diversity and inclusion and champion a culture where everyone feels valued, included and celebrated. We’re open to conversations about flexible working. If it’s right for our customers, our business and for you then we’ll do what we can to supportit.
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