Administration Assistant Diagnostics

5 days ago

Blackpool, United Kingdom FCMS PDS Medical Full time

**FCMS (NW) Ltd JOB DESCRIPTION**

**Post**: Diagnostic Administration Assistant

**Location**: Newfield House, Vicarage Lane, Blackpool, FY4 4EW

**Responsible to**:Deputy Head of Planned Care

**Accountable to**: Head of Planned Care

**Job Type**: Full Time - 37.5 hours per week

**Schedule**: 8hr shifts - Monday - Friday

**Pay**:£10.30 per hour

Our behaviours should be in line with our values which form part of our Company DNA:

- **Fun: People rarely succeed unless they are having fun. Happiness is healthy**:

- **Awesome: We aren’t here to be average, we’re here to be awesome**:

- **Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become**:

- **Brave: We challenge the norm. We have the courage to get the difficult jobs done**:

- **Oomph: We have natural oomph It’s infectious**:

- **Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity**

Our key expectations are:

- Self-awareness - Living authentically
- Adaptability
- Being ready to adjust depending on the situation
- Openness - What you see is what you get
- Positivity with a real sense of being able to strive for the impossible
- Generosity of spirit
- Everyday should be an opportunity to act with kindness
- Ability to have fun - Taking the role seriously, whilst being yourself

**Job purpose**:
To work as part of a team providing a full administrative service to ensure the smooth operation of community based diagnostic clinics.

This will involve dealing with referrals, filing, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and the maintaining of accurate records of clinics on the computerised Patient Administration System EMIS.

To provide additional administrative support within the company as required.

**Key responsibilities**:

- To ensure that all referrals are registered and that patients/carers are given the opportunity to have a choice of appointments, whilst maintaining targets for waiting times.
- To make appointments and to work as part of a team answering telephone enquires and making necessary changes to existing appointments.
- To inform, by telephone or in writing, patients/carers of the time and date of the appointment and to ensure that all relevant information is sent in good time for the appointment.
- To follow systems and procedures to ensure that each patients journey is managed effectively and in a timely fashion.
- To ensure that patient information is available to relevant healthcare professionals, when it is required.
- To assist in the development of systems to ensure continued efficiency.
- To assist in improving the quality of information provided to patients at all times.
- Working with the Deputy Head of Planned Care and other key staff within the company to develop effective administrative processes, to ensure the accuracy of information held on the waiting lists.
- Responsibility for recognising potential future breaches to waiting times targets ensuring this is brought to the attention of the Operational Service Lead
- To ensure all information collected is held securely and in confidence
- To answer the telephone in a courteous and pleasant manner at all times
- To undertake relevant training where necessary
- To respond quickly to requests for information in accordance with policies and procedures and to be responsible for following the procedures relating to data quality standards for health records.
- To know how accurate and timely data collection helps the company deliver patient care now and in the future.
- General office duties including photocopying.
- To carry out other relevant duties as instructed by the Deputy Head of Planned Care.
- The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role._

**PERSON SPECIFICATION**

**EXPERIENCE - ESSENTIAL**

Experience of working in an office carrying out administration.

Experience of computer programmes and IT systems.

Experience taking calls and dealing with enquiries over the phone.

Able to work under pressure and have a degree of resilience.

Able to demonstrate effective partnership/team working

**EXPERIENCE - DESIRABLE**

Information Governance - understanding and awareness.

Experience within a healthcare environment

Experience of clinical systems

Clinical governance understanding and awareness

**QUALIFICATIONS - DESIRABLE**

Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification

**SKILLS, KNOWLEDGE & COMPETENCIES - ESSENTIAL**

Communication skills (verbal and written)

IT skills

**SPECIFIC JOB REQUIREMENTS **(e.g. physical demands)**:

- ESSENTIAL**

Extended

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