Diagnostic Assistant

5 months ago


Blackpool, United Kingdom FCMS Full time

**Key responsibilities**: To ensure that all referrals are registered and that patients/carers are given the opportunity to have a choice of appointments, whilst maintaining targets for waiting times. To make appointments and to work as part of a team answering telephone enquiries and making necessary changes to existing appointments. To inform, by telephone or in writing, patients/carers of the time and date of the appointment and to ensure that all relevant information is sent in good time for the appointment. To follow systems and procedures to ensure that each patients journey is managed effectively and in a timely fashion.

To ensure that patient information is available to relevant healthcare professionals when it is required. To assist in the development of systems to ensure continued efficiency. To assist in improving the quality of information provided to patients at all times. Working with the Deputy Head of Planned Care and other key staff within the company to develop effective administrative processes, to ensure the accuracy of information held on the waiting lists.

Responsibility for recognising potential future breaches to waiting times targets ensuring this is brought to the attention of the Operational Service Lead To ensure all information collected is held securely and in confidence To answer the telephone in a courteous and pleasant manner at all times To undertake relevant training where necessary To respond quickly to requests for information in accordance with policies and procedures and to be responsible for following the procedures relating to data quality standards for health records. To know how accurate and timely data collection helps the company deliver patient care now and in the future. General office duties including photocopying. To carry out other relevant duties as instructed by the Deputy Head of Planned Care.

You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.


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