Sales Administrator

5 months ago

Portsmouth, United Kingdom Job to Career Full time

A large and successful motor-trade company with a great reputation within the market place is seeking a Sales administrator to service their Chichester branch ( option to work part remotely from Portsmouth branch, with visit 2x per week to chi_)

**Pinnacle experience would be prefered

Objectives
- Provide excellent support and administrative service to the Sales Department
- Maintain high quality of deal files
- Comply with DVLA/AFRL guidelines at all times
- Ensure deal files comply with FCA guidelines
- Develop effective manufacturer and supplier contact
- Deal efficiently with customer requests and queries to ensure total customer satisfaction
- Help retailer to achieve industry-leading standards of process efficiency and cost control
- Adherence to company policy handbook

Measures
- VQM / dealer audit
- Deal file audits
- AFRL audits
- FCA compliance audits
- Customer satisfaction (CEM)
- Order / supply / stock control measures

Key Tasks

Objective: Provide excellent support and administrative service to the Sales Department
- Review all functions and tasks with the Sales Manager and advise of any discrepancies or problems encountered
- Make appropriate weekly / monthly reports to the Sales Manager
- Post bonus to deals after gaining authorisation from the Sales Manager
- Document and log all transactions in a structured and methodical way and maintain a systematic filing system for prompt retrieval of documentation
- Maintain effective liaison with all members of the sales team, forming a strong sense of teamwork within the sales department, and ensure accurate and timely feedback of information to appropriate persons

Objective: Develop effective manufacturer and supplier contact
- Ensure that all documentation is dealt with in a timely manner
- Notify Sales Manager of all changes to manufacturer’s policies
- Ordering cars in line with customer and manufacturer expectations

Objective: Deal efficiently with customer requests and queries to ensure total customer satisfaction
- Ensure courteous customer communication
- Keep Sales teams / customer up to date with order progress and estimated delivery times

Objective: Help retailer to achieve industry-leading standards of process efficiency and cost control
- Complete all administrative tasks required to complete a vehicle sale
- Ensure accurate invoicing of all sold vehicles, including delivering and posting costs to sold vehicles
- Check and maintain reports, including vehicle debtor report, demo stock report and monthly demo write-downs, on a timely basis
- Maintain payment records and conduct all transactions accordingly so that all cash, cheques and charges are accounted for, following company policy for cash handling
- Verify codes on sales orders
- Ensure compliance to all health and safety procedures and company policy
- Undertake other tasks and responsibilities, including training courses, as requested by the Sales Manager / Brand Manager

Key Competencies
- Show your customers you have understood their needs
- Check that you have met customer needs
- Go out of your way to make it easy for your customers
- Keep customers informed of progress
- Put your customers first before internal issues
- Check your work to ensure accuracy
- Take responsibility for resolving customer issues
- Make realistic commitments to customers
- Treat your customers as individuals
- Use your initiative to consider what else the customer might need
- Tackle challenges with enthusiasm
- Try alternatives if initial efforts are unsuccessful
- Treat your responsibilities as personal commitments
- Willingly put in extra effort when needed
- Respond quickly to urgent situations
- Clarify what is required of you
- Follow things through to resolution
- Bounce back positively after setbacks
- Take responsibility for your actions and decisions
- Help out readily when colleagues have problems
- Readily acknowledge your own mistakes
- Place the interests of your team ahead of your personal agendas
- Pass on useful information quickly
- Support the actions and decisions of colleagues
- Willingly provide advice and support to colleagues
- Contribute actively to team discussions and activities
- Ask for help on a timely basis
- Organise your work to focus on priorities

INDJL

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Portsmouth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales administration: 1 year (required)
- Pinnacle: 1 year (preferred)

Work Location: In person

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