Customer Service Advisor

3 months ago


Cardiff, United Kingdom Linc Cymru Full time

Customer Service Advisor

4 month fixed term contract Linc Head Office, Cardiff £26,032.00 per annum 37 hours per week (Monday to Friday, agile working and some working from home)

The opportunity:
Do you love to talk and listen? Can you provide outstanding customer service, housing and repair advice in a fast-paced environment? If so, we may have just the job for you.

Our friendly customer contact team are on the hunt for a new colleague. Linc is a housing association with a big ambition. We want to create an environment where everyone flourishes.

As our Customer Services Adviser you’ll be providing super service to our customers on the phone or digitally, as our first point of contact, as well as providing vital administration support to our housing teams to allow them to provide brilliant services across 10 local authority areas.

There couldn’t be a better time to join us at Linc, as we transform our services through our creative modernisation programme. We are a growing business, so there are lots of opportunities to develop a career in housing with us.

What we need from you:
A passion for delivering great customer service - our customers are at the heart of everything we do. We are looking for someone who can go above and beyond to meet and exceed the needs of our tenants and customers.

A positive, can-do attitude. You’ll need to be warm, friendly, and our values will sing to you which are to be passionate, ambitious and respectful.

You will need to be able to work with a variety of IT systems, communicate well, and enjoy working as part of a busy team.

We’d love to recruit a Welsh speaking colleague to this post; however, this is not an essential, and don’t let that put you off applying.

We are looking for someone who has experience in a similar role, where you have used online and telephone to provide excellent customer service.

What we will offer in return:

- Well being support
- Dedicated learning & development team
- Free DBS and parking onsite
- 26 days annual leave plus 8 bank holidays
- Excellent work life balance
- Agile working
- Perkbox discounts

What’s it like to work at Linc?

Linc are passionate, ambitious, and respectful. We take pride in everything we do; we are creating a happier, healthier Wales.

We are creating an environment for people to flourish; we offer training, support, and career opportunities.

We offer great work life balance, competitive salaries, excellent benefits, wellbeing support and much more

Our customers are at the heart of everything we do, so in one word - working at Linc is rewarding.

What’s next?

Before you go


  • Customer Advisor

    4 weeks ago


    Cardiff, United Kingdom Blue Arrow Customer Success Hub Full time

    Position: Customer AdvisorLocation: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office.Site: Located in Cardiff - CF15 7QUSalary: £11.44phHours: Full Time 37.5 hours per week, Monday to FridayShifts: 09:00 - 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid)Start date: 02/09/2024Contract Type: Temporary.Blue Arrow is one...


  • Cardiff, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0582047711 Applicants **£12 Per Hour** - Full Time**Temporary** **Cardiff, Cardiff** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor** **Central Cardiff** **35 hours per week, 9am - 6pm Monday to Friday** **6-month temporary assignment - hybrid working after initial 2-week training...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    **Customer Service Advisor** Yolk Recruitment is proud to partner with a new revolutionary bank in Cardiff that is reshaping the industry and allowing for great growth opportunities for Customer Service specialists. In this role you will be working alongside a dedicated and passionate small team providing customer-focused service to guide customers on their...


  • Cardiff, United Kingdom Tate Recruitment Limited Full time

    **Customer Service Advisor** **3 month temporary** **Hybrid working** **£14.02 per hour** **Location - Cardiff** **Key accountabilities** - Telephone customer services experience - the Advisors will be working in the connections team who are the first point of contact for customer wishing to have a new electricity connection, increase the size of their...


  • Cardiff, United Kingdom Connells Group Full time

    We’re looking for a highly motivated** **Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in Cardiff**.** As a Customer Service Advisor you will provide** **property management** **and **tenancy administration support services** **to branches, landlords and tenants. Due to the location of the office, a full...


  • Cardiff, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, based in south Wales, who are open to working on a fully remote basis from home for this brand-new opportunity to Cardiff. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors...


  • Cardiff, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, based in Wales, who are open to working on a fully remote basis from home for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what...


  • Cardiff, United Kingdom Yolk Recruitment Full time

    **Customer Support Advisor** Yolk Recruitment are working closely with an insurance company based on the outskirts of Cardiff, to find a friendly and driven Customer Service Advisor to join their team. In this position you will be responsible for ensuring their customers have the best experience whilst searching for the perfect Insurance Policy. **What...


  • Cardiff, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for a Customer Service Advisor to join our team, based in Cardiff. As our Customer Service Advisor, you will provide a high-quality customer and administration service experience. You will be working on a full-time, permanent basis, working 40 hours per week (5 days in 7 inclusive of weekends) and in return, you will...


  • Cardiff, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for a Customer Service Advisor to join our team, based in Cardiff. As our Customer Service Advisor, you will provide a high-quality customer and administration service experience. You will be working on a full-time, permanent basis, working 40 hours per week (5 days in 7 inclusive of weekends) and in return, you will...


  • Cardiff, United Kingdom CV-Library Full time

    Customer Service Advisor Cardiff £13.68p/h 35 hours a week, 5 days out of 7 Temporary contract The ideal candidate for this role should be passionate about providing a world-class service and have a genuine love for resolving complex queries. They should also describe themselves as customer-oriented, putting the needs of the customer first. As a...


  • Cardiff, United Kingdom Wild Recruitment Agency Full time

    Do you have a passion for customer service and believe you can provide an excellent experience? Are you looking for a new challenge and looking for the next step in your career? Do you have experience dealing with customers over the phone? If you are look no further, we have a great opportunity for you as a Customer Service Advisor working with our large...


  • Cardiff, United Kingdom Barclays Full time

    **Customer Service Advisor** **Cardiff** **£23,500 per annum** **Rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a desire to take...


  • Cardiff, United Kingdom White Dove Garages Ltd Full time

    **Join Our Team as a Service Advisor!** **Are you passionate about delivering exceptional customer service?** If yes, White Dove Motor Group wants you! We are seeking a **Service Advisor** for our renowned multi-franchise site in Cardiff. You'll be the friendly face our customers see when they come in for servicing and repairs, bridging the gap between...


  • Cardiff, United Kingdom Wild Recruitment Agency Full time

    Do you have a passion for **Customer Service **and believe you can provide an excellent experience? Are you looking for a new challenge and looking for the next step in your career? If you are look no further, we have a great opportunity for you as a **Customer Service Advisor** working with our large national company based in **Cardiff.** You'll be the...


  • Cardiff, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Cardiff. We are professional, customer-centric and social. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate,...


  • Cardiff, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Cardiff. We are professional, customer-centric and social. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment **Responsibilities**: - Handle customer inquiries and complaints in a professional manner. - Provide accurate,...


  • Cardiff, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Cardiff** **35-hour contract - (Monday, Tuesday, Thursday and Friday)** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales...


  • Cardiff, United Kingdom Kier Group Full time

    We're looking for a Customer Service Advisor to join our FM team based in Cardiff. Location: Office based - CardiffContract: Full Time. 40 hours per week. Monday to Friday What will you be responsible for?As a Customer Service Advisor, you'll be working within the Helpdesk team, supporting them in customer service and administration as required.Your day...


  • Cardiff, United Kingdom Search Remote Work Freelance Full time

    Customer Service AdvisorCardiff£13.68p/h35 hours a week, 5 days out of 7Temporary contractThe ideal candidate for this role should be passionate about providing a world-class service and have a genuine love for resolving complex queries. They should also describe themselves as customer-oriented, putting the needs of the customer first. As a Customer Service...